Hi, I want you think in woman, when I wait you have for 2 hours only football so sad! But every thing is fine good team !!! Thanks
9/3/2019
Johnny B. VERIFIED CUSTOMER
Yes very satisfied with the job being done on my F150
8/31/2019
Steven K. VERIFIED CUSTOMER
Please see my earlier comments made in your survey. Thanks
8/31/2019
HARVEY B. VERIFIED CUSTOMER
Took too long!!!
8/31/2019
Mariane R. VERIFIED CUSTOMER
Misty has been the most capable, helpful and friendly, contact person at Quicklane that I have dealt with. I've called her with questions and she's always helpful and can point me in the right direction if my issue is not something Quick Lane handles. I love my Fords, but the service I get though folks like Misty (and Nick too) make having a Ford from Jim Burke, a really great experience.
8/31/2019
Lynda H. VERIFIED CUSTOMER
Everything was perfect! Mathew was very helpful and got right on it!!
8/30/2019
Barbara L. VERIFIED CUSTOMER
Misty was prompt and professional. She and your staff exceeded my expectations and got m e out of the service quickly. She explained everything.
8/29/2019
Nancy G. VERIFIED CUSTOMER
Pleased with service and especially the Lyft rude. That was a nice surprise.
8/29/2019
Leonard G. VERIFIED CUSTOMER
Thank you for the service on my daughters Lexus and my 150!
8/29/2019
Kenneth A. VERIFIED CUSTOMER
I called in around 11:15 and was told that I would have a spot for 1155. I arrived 11 45. They finally got to my pick up at about 12:50. And finally finished at about 1:40. Way too long of a wait. I also have a Honda and they seem to be able to operate their quick lane much more efficiently than you guys.
8/29/2019
Roxanne L. VERIFIED CUSTOMER
We were able to get an appointment within an hour of calling. Full maintenance was performed and now we have peace of mind for a road trip.
8/28/2019
John Y. VERIFIED CUSTOMER
Brandon was terrific ????
The only problem was the time I waited for the service to be completed. I arrived at 8:00 and it wasn't finished until after 10:30
Quick Lane... ? All your service advisors were professional and attentive. Your technician working on my car was definitely not quick.
8/28/2019
NEIL M. VERIFIED CUSTOMER
Good job and completed in a timely manner.
8/27/2019
Jeffrey M. VERIFIED CUSTOMER
Misty greeted us and set up the service to fix the tire. She is valuable team member.
8/25/2019
Angela E. VERIFIED CUSTOMER
I thought this was a Quik Lube! I went in Monday at 10:30 approx and was told they couldn’t get my vehicle in 2:00pm. I had to be somewhere by 12:30 so. Couldn’t get it done. I was given a business card and told to call when U could come in. I called Wednesday to ask for a 3:00 Apptmt in Friday, since I will be in that side of town for a Doctor apptmt. I was told to call back Friday because they could only take same day calls. So I called back at 7:10am asking again to bring my car in at 3:00, they still couldn’t help me. I was told to call back at noon. I called back a little after noon and they finally put me down for 3:00. I came in at 3:00 and they got me in with 30 minutes and did a good job. I just feel that something needs to be done about this Quik Lube system. I shouldn’t have to work so hard to get my oil changed by your company. I’ve always been happy with Jum Burke Ford, but this was a very frustrating week. Thanks for considering my comments.
8/25/2019
Angela E. VERIFIED CUSTOMER
I thought this was a Quik Lube! I went in Monday at 10:30 approx and was told they couldn’t get my vehicle in 2:00pm. I had to be somewhere by 12:30 so. Couldn’t get it done. I was given a business card and told to call when U could come in. I called Wednesday to ask for a 3:00 Apptmt in Friday, since I will be in that side of town for a Doctor apptmt. I was told to call back Friday because they could only take same day calls. So I called back at 7:10am asking again to bring my car in at 3:00, they still couldn’t help me. I was told to call back at noon. I called back a little after noon and they finally put me down for 3:00. I came in at 3:00 and they got me in with 30 minutes and did a good job. I just feel that something needs to be done about this Quik Lube system. I shouldn’t have to work so hard to get my oil changed by your company. I’ve always been happy with Jum Burke Ford, but this was a very frustrating week. Thanks for considering my comments.
8/25/2019
Tricia N. VERIFIED CUSTOMER
Matthew is always very conscientious!
I didn’t appreciate the mechanic leaving his
greasy black arm prints on my center console,
door armrest and greasy hand prints on
everything he touched on my light grey leather.
Cars should be returned clean.
Thank you
8/23/2019
Karen L. VERIFIED CUSTOMER
Matthew was very Courteous. As soon as I came in the door he ask if he Could help me. Explained to me what they would be doing to my truck and took care of it right away.