Today’s appointment did not go well. This is the third time that I have received an oil change here and it was just as bad as the first time. I made an appointment today to take my truck in at 8:41am. I arrived on time and my vehicle was not moved from the parking lot until 9:23am. My truck was not placed on the lift in the garage until 9:30am. My truck was not ready until 10:15am. When I presented the worker with the coupon found on the QuickLane website for oil changes, the coupon was not acknowledged even though the coupon specifically spoke about diesel oil changes. After paying and walking out to my truck, I noticed that BlueDef fingerprints were left on the gas tank lid on the outside of my truck. BlueDef was smeared all over the cap and around the gas cap. BlueDef fingerprints were also left on my driver’s door handle. Poor customer service once again and nothing seems to change.
7/20/2019
Claudia G. VERIFIED CUSTOMER
The staff is was very helpful and accommodating
7/19/2019
Mckinzey H. VERIFIED CUSTOMER
Blah blah
7/19/2019
Jason S. VERIFIED CUSTOMER
Brandon has assisted me numerous times over the years, as has Misty. Both provide excellent customer service, and i actually like them as people.
7/19/2019
Katelyn Z. VERIFIED CUSTOMER
Matthew was very helpful and informative!
7/18/2019
James J. VERIFIED CUSTOMER
I’m pleased with the service on the 2008 Edge.
7/18/2019
Linda S. VERIFIED CUSTOMER
Good job
7/18/2019
Larry B. VERIFIED CUSTOMER
Fast & curtious service
7/17/2019
David M. VERIFIED CUSTOMER
I was told that my lugnuts were bad but they wasn’t your tech just wasn’t using the right size socket on them I took my truck to big O tires where I purchased my tires and they had no problem rotating my tires
7/17/2019
Sarah F. VERIFIED CUSTOMER
Brandon was great, friendly, and helpful. The wait time wasn’t great.
7/17/2019
Alex W. VERIFIED CUSTOMER
I am always pleased to offer my positive comments on the excellent service provided by Misty Carillo. She knows me and my vehicles, and she never fails to meet my service needs in a timely and friendly manner.
7/16/2019
Janell C. VERIFIED CUSTOMER
Mathew was very professional and went out of his way to provide extra services to assist the completion of my truck and extra services provided as a courtesy Jim Burke Ford Quick lane in oak street is great their staff is consistent and knows their customers highly recommend
7/13/2019
Raymond M. VERIFIED CUSTOMER
One to thank Brandon he did a really good job thank you
7/13/2019
Lora W. VERIFIED CUSTOMER
How often do you send out coupons on oil changed
7/12/2019
Christina M. VERIFIED CUSTOMER
Provided friendly and professional service. He answered all questions honestly.
7/12/2019
Jason P. VERIFIED CUSTOMER
On time completion as promised
7/12/2019
TOM M. VERIFIED CUSTOMER
Great service & awesome people!
7/12/2019
Karen M. VERIFIED CUSTOMER
Brandon is very pleasant and dependent which makes you feel secure in you decision to continue with your car care
7/12/2019
Rigoberto V. VERIFIED CUSTOMER
Everything is fine. Update website with deals. Like the ones on the board.