My truck was finished before the date giver! I was happy to get it back so soon!
7/25/2021
WELDON S. VERIFIED CUSTOMER
Went very well
7/24/2021
CHRISTOPHER F. VERIFIED CUSTOMER
Kaycee is always on point. She is amazing at ensuring things are taken care of for us.
7/24/2021
Micah M. VERIFIED CUSTOMER
Misty was very helpful, remembered me from previous visit, did a check on my VIN number to make sure there were no outstanding recall services.
Would recommend!
7/23/2021
BRETT H. VERIFIED CUSTOMER
Quick service and Yessenia has excellent customer service skills.
7/23/2021
JERRY D. VERIFIED CUSTOMER
The technician forgot to put an updated service sticker on the windshield.
7/23/2021
Madelene B. VERIFIED CUSTOMER
You had my car for 22 days just go fix the AC. You guys call me to tell me my car is ready with less then 2 hours notice before the end of the day- and I am told that if I don’t return the rental that same day I will be charged out of pocket! You left my car out in the sun with triple digit degrees and now my dash is warp and the weather strips around my SUV have cracked/broke. I show you guys the damages that were made to my vehicle while under your care, I was told someone would call me to set up an appointment and No one calls me. I have to track down Ralph at 4:30 to figure out what is going on. and when I do get a call back at 5:00 you offer me an appointment 2 weeks out? I requested to speak to a supervisor and no supervisor was available- they were all gone for the day. Horrible customer service.
7/22/2021
Andres V. VERIFIED CUSTOMER
She is a great advisor. Very clear explanation and whole the service was fast and good.
7/22/2021
Dale H. VERIFIED CUSTOMER
Thanks for taking care of my truck! I wanted to bting up one area I feel could improve your Customer waiting area in your Quicklane Department. It smells really bad!! I am a former smoker, and the Quicklane waiting room smells like an ashtray that needs emptying! Maybe paint, or carpet or wash the walls! Anything would help! Thank you guys and gals! Dale S. Hemrick
7/21/2021
GINA E. VERIFIED CUSTOMER
Very professional and precise. Always a pleasure
7/21/2021
Kevin E. VERIFIED CUSTOMER
The technician that programmed my new fob did a great job and had a good personality.
7/21/2021
Vicki L. VERIFIED CUSTOMER
Andres is a pleasant person to deal with and a good representative for Jim Burke Ford Quick Lane. My problem was taken care of in a timely manner and was appreciated very much.
7/21/2021
Marcella G. VERIFIED CUSTOMER
Kaycee was of great help throughout the entire process.
7/21/2021
James O. VERIFIED CUSTOMER
Misty is always professional and courteous. She deserves a raise!
7/21/2021
Justin M. VERIFIED CUSTOMER
Andres was very polite, professional, and assisted me quickly despite not having a appointment. Great service overall and I'd be happy to come back for any of my service needs.
7/20/2021
Ken B. VERIFIED CUSTOMER
I made the appointment because they said they had a part for a recall. After I got there they said they didn't have the part.
7/20/2021
Julie H. VERIFIED CUSTOMER
Thanks
7/18/2021
Jaye W. VERIFIED CUSTOMER
Kaycee was fantastic, she was professional, knowledgeable & communicated w/me throughout the process.
7/17/2021
Maripat M. VERIFIED CUSTOMER
Was told that the service time will be about an hour and 15 mins so I’m left with my husband for breakfast. When we got back an hour later, the car hadn’t been started. I voiced my displeasure but know how busy they were. Andres told me he was very sorry and would put 2 service techs on my car. It was done in 15 mins! I was pleased that he also gave me a small discount on the total cost. I asked him to help me with my key fob - he went out of his way to show me how to make it work properly!