I already spoke with the service person- first time disappointed! The car seat position was changed not just moving it back ( not as upset with that) but also seat was lowered/ the maintenance message wasn’t cleared / the air conditioner was put on low ( why is this needed if the work is done on the outside??) the radio station was changed!!! I complained to the service person/ he apologized/helpful and courteous! I drive a long distance for service because I have usually received good service
8/3/2019
Ginna D. VERIFIED CUSTOMER
Sean delivered great customer service! He’s very informative and extremely helpful! We were completely satisfied with him. Thank you!!
8/3/2019
Kimberly C. VERIFIED CUSTOMER
Adams interactions were very good. However, the information that he gave me regarding the fuel tank was incorrect: he said plastic, and it was bladder
Also, communication regarding ability to test gas sensor changed several times.
Overall, his people skills are excellent. And he had a valuable suggestion which resolved the concern. I kbew he cared, and he acknowledged incorrect fuel tank communication as incorrect.
I was very satisfied with the outcome, but repairperson- to him to me regarding ability sensor was not clearly communicated.
Would certainly be happy to interact with him again he’s a great guy
8/3/2019
Laura L. VERIFIED CUSTOMER
Mike was extremely welcoming and made my experience at Roseville Toyota very pleasant. I had expected that I would be waiting for up to 4 hours but Mike has me in and out in under 2. Thanks, Mike!
8/3/2019
Kathryn G. VERIFIED CUSTOMER
Excellent service as usual. Thank you!
8/3/2019
Kathleen T. VERIFIED CUSTOMER
Chris is awesome! He should get a free trip to Greece and all holidays paid!
8/3/2019
Amy A. VERIFIED CUSTOMER
I had no problems.
8/3/2019
Steven P. VERIFIED CUSTOMER
My service advisor was micheal North I came to him with a few problems I had been having and throwing a lot of money at with no resolution ... he explained everything and took the time to listen and was completely dependable with his answers and trying to find the problem without breaking the bank ... we got the truck fixed and so far running great .. thank you Micheal ... excellent work and thank you for helping me with professionalism and caring .
8/3/2019
Franklin Y. VERIFIED CUSTOMER
Awesome service
8/2/2019
Matt R. VERIFIED CUSTOMER
Shane is awesome and moving forward I will be requesting him as my service advisor! He is knowledgeable, professional and knows exactly how to provide excellent customer service. Thank you Shane!
8/2/2019
Linda D. VERIFIED CUSTOMER
Chris is excellent! He has been our service advisor for many years and he always takes care of every need we have. That’s why we always request him!
8/2/2019
Amelia A. VERIFIED CUSTOMER
Yes Adam was polite, professional and provided me with useful info regarding my vehicle
8/2/2019
Daniel F. VERIFIED CUSTOMER
Connor was polite, professional and thorough.
8/2/2019
Holly C. VERIFIED CUSTOMER
Alexander was courteous and helpful.
8/2/2019
Margaret V. VERIFIED CUSTOMER
I want to also thank the technician named Josh as well for helping resolve the noise I was hearing when the car is in drive and pressing on the brake.
8/2/2019
Stephen S. VERIFIED CUSTOMER
Adam always takes good care of both our Toyota vehicles
8/2/2019
John L. VERIFIED CUSTOMER
Adam was professional in every way. I will be requesting him for future services.
8/2/2019
Dave Z. VERIFIED CUSTOMER
The entire process from drop-off to pick-up was extremely professional. Molly was prompt, thorough, and considerate, which suggested she really understood and enjoyed her work. Additionally, she gave me a clear review of the extended maintenance plan and proactively scheduled my next appointment. I’m so impressed with this dealership, which offers several perks to their customers, including initial service programs, free car washes as part of the maintenance experience, free beverage while you wait, and informational briefings for new car owners. My hat’s off to Molly and the entire organization!