Payton was very nice. Understanding of my concerns, and my service was fast as well.
7/29/2019
Tobin S. VERIFIED CUSTOMER
Everyone is always confused when I want to wait for Adam but he is the guy I trust. I am very happy
7/28/2019
Shannon T. VERIFIED CUSTOMER
Shane is the best!
7/28/2019
Sharon K. VERIFIED CUSTOMER
Cory was very helpful and informed me of the service bring performed and the cost beforehand.
7/28/2019
Julie A. VERIFIED CUSTOMER
Shane was very professional and assisted me with all my questions. He kept me updated as my vehicle was being completed. Thank you, Shane!
7/28/2019
Mark F. VERIFIED CUSTOMER
I was in this area to visit family when I found I urgently needed service for my 2007 Prius. Family who live in Rocklin recommended this dealership. I was well treated from the very beginning. Your staff person who took my call was helpful and she efficiently got the service scheduled. Mr. Kucharek did the intake and was terrific throughout. He was efficient and took exceptional care to understand my concerns and to help. He called me when the problem was found, again took time to explain my options and the costs. The car was ready exactly when promised. He took great care to fully explain all the charges and how to contact him if there was any further concern. I need to add he spoke highly of the repair technicians. The repair cost was substantial but was given confidence it was money well spent.
7/28/2019
Jessica W. VERIFIED CUSTOMER
Sean acted like a sales person, not someone who was looking out for me or my vehicle. I do not want to work with him again.
7/28/2019
Kimberly C. VERIFIED CUSTOMER
I didn’t have my car serviced your coupon is a scam and your employees don’t even know how many quarts my car takes. I can get my oil changed cheaper at a different place without a coupon. Will never take my car there again.
7/28/2019
Leroy B. VERIFIED CUSTOMER
Michael was super helpful. Awesome service rep!
7/28/2019
Melo C. VERIFIED CUSTOMER
Cory is an asset to your company. He is very courteous and very genuine.
7/28/2019
Manwinder-Alva S. VERIFIED CUSTOMER
Excellent service, he was exceptionally awesome and nice!
7/28/2019
Karen S. VERIFIED CUSTOMER
He was courteous and helpful.
7/28/2019
Debbie P. VERIFIED CUSTOMER
Adam was great!
7/28/2019
Shelly B. VERIFIED CUSTOMER
Michael was courteous & explained everything that I needed done for my 90,000 mile tune-up. I was confident in him & he spoke very highly of the mechanic that worked on my vehicle. Just a fantastic person to represent Toyota.
7/28/2019
Kimberly C. VERIFIED CUSTOMER
The service advisor was very friendly. However, I specifically noted that I wanted them to look at my tire as I believe I have a nail in it. They never even looked at it or commented even though it was specifically requested. Items that were on my final statement were never discussed. Usually my break pads are always checked this time it specifically stated they did not check?? Very disappointed as I do not live close and make an effort to drive out to Roseville for my service.
7/28/2019
Phillip B. VERIFIED CUSTOMER
Conor was easy to work with and the service was great
7/28/2019
Ron L. VERIFIED CUSTOMER
Molly kept me informed through out my service as to the status of my vehicle. My vehicle was ready sooner than her estimate.
7/28/2019
Rochelle S. VERIFIED CUSTOMER
Every person I came in contact with, from the moment I drove into the service area, was extremely polite and exceptionally helpful????
Thank you very much!
7/28/2019
Eric L. VERIFIED CUSTOMER
This is the 2nd time I have had Molly assist me with my vehicle. I don’t say this lightly, however, it’s the truth...Molly is a phenomenal and professional representative in Toyota’s service department. Molly is always very engaging and confident in her ability to provide a service each time. My last visit involved the computers and power unexpectedly “crashing”. I don’t know if she saw me or was directed but I was waiting with other representatives at a location where the AC and lights were out. Molly jumped on a computer that wasn’t hers and immediately began helping me. I truly was impressed and appreciative of her willingness to help me that day. Molly’s dedication and professionalism is a testament to Toyota’s brand and service to their customers. Thank you Molly!
7/28/2019
Erica D. VERIFIED CUSTOMER
Conor is an excellent service consultant. I appreciate the way he shares clear information with me and sets realistic expectations around timing.