Kyle was very nice friendly and professional. I appreciate his kindness
7/25/2019
Richard P. VERIFIED CUSTOMER
Great job
7/25/2019
Vincent A. VERIFIED CUSTOMER
Good experience, no surprises, friendly staff.
7/25/2019
Jose G. VERIFIED CUSTOMER
Molly did a great job of helping me with my vehicle. She was great with all aspects of services.
7/25/2019
Carol P. VERIFIED CUSTOMER
When service was completed and my 2013 Prius was delivered to the departure area, I was unable to shift into “drive”. The shift knob was “fluid” only able to slide side to side, but would not engage into “drive”. I turned the engine off and started the car again and this did not solve the problem. I called for help, and a young lady came over who was checking cars in for service. She witnesses the problem, and proceeded to turn the car off and after restarting, it went into gear.
When Sean (service advisor) appeared, she told him There was a problem and she restarted the car and it was fine now. I felt she completely ignored the fact that I had done the same thing, and never questioned that maybe there was a further problem, There was no further attempt to explain the cause of the problem, nor reassure me the car was fine, and I drove away feeling insecure; wondering if the car was safe to drive. It was not a comfortable feeling as I drove onto the freeway. After I got home, I restarted the car with no subsequent problems. I wish someone would have suggested the reason for such a problem and honoring my plight rather than ignoring the cause and making light of it.
7/25/2019
Carol P. VERIFIED CUSTOMER
When service was completed and my 2013 Prius was delivered to the departure area, I was unable to shift into “drive”. The shift knob was “fluid” only able to slide side to side, but would not engage into “drive”. I turned the engine off and started the car again and this did not solve the problem. I called for help, and a young lady came over who was checking cars in for service. She witnesses the problem, and proceeded to turn the car off and after restarting, it went into gear.
When Sean (service advisor) appeared, she told him There was a problem and she restarted the car and it was fine now. I felt she completely ignored the fact that I had done the same thing, and never questioned that maybe there was a further problem, There was no further attempt to explain the cause of the problem, nor reassure me the car was fine, and I drove away feeling insecure; wondering if the car was safe to drive. It was not a comfortable feeling as I drove onto the freeway. After I got home, I restarted the car with no subsequent problems. I wish someone would have suggested the reason for such a problem and honoring my plight rather than ignoring the cause and making light of it.
7/25/2019
Erica B. VERIFIED CUSTOMER
I had a bad experience back in 2018, opted for another dealership. Only returned to Roseville because the other dealership just didn't work within my time frame. I received a reference for an advisor to hopefully have a better experience. I was able to get a next day appt. With the recommended advisor(who actually called me later to confirm appt.)AND this is what happened: I arrive. Check in goes ok until the advisor I had appt. With is not there. I get sent to someone else. Fine. He tells me I don't have an appt. FUNNY bc I received an appt. Reminder vis text-see pic. I am then told I don't need an oil change thats not for another 5k. Yet when I called, I was told otherwise. Why else would I come in. So apparently its for a tire rotation. I get asked about a carwash and I say yes. As you can see from pics, it doesn't look like I got one. And if I did, it looks like they didn't dry it and a bunch of dust flew on it. Has anyone else had a bad experience? And my husband asks why I drive out of town to get my car serviced. For this exact reason. Same thing happened to me last time.
7/25/2019
Mary T. VERIFIED CUSTOMER
Great customer service! Thank you Conor!
7/25/2019
Carolyn C. VERIFIED CUSTOMER
Lacy was great!
7/25/2019
Vicki D. VERIFIED CUSTOMER
She was great!
7/25/2019
Oksana D. VERIFIED CUSTOMER
Great!
7/25/2019
Patricia M. VERIFIED CUSTOMER
Fast service, happy employee prompt.
7/25/2019
Lauren Y. VERIFIED CUSTOMER
My car wasn’t fully ready when I arrived and the gentleman who checkedquoted me the rates etc didn’t seem like he wanted to be there. Everything else was ok, but not my typical Toyota experience. Especially if I’m paying so much for its service
7/25/2019
Carol S. VERIFIED CUSTOMER
All your staff from the beginning to the end were positive, friendly and professional. The overall service was efficient, thorough and faster than I expected. I was very please with Steve Wenham, he took time to answer my questions that were not related to the actual service. He directed me to the proper department with other follow up needed. Thank you Roseville Toyota!
7/25/2019
Ronald M. VERIFIED CUSTOMER
Jim did an excellent job as well as John at the parts counter. Totally satisfied with Roseville Toyota
Ron Melancon
7/25/2019
Steven K. VERIFIED CUSTOMER
Shane was awesome and I appreciate his professiolism.
7/25/2019
David J. VERIFIED CUSTOMER
Great job as always!
7/25/2019
Sushila B. VERIFIED CUSTOMER
Professional! Great.
7/25/2019
Ellen D. VERIFIED CUSTOMER
Appreciate the quick turn around on appointment time [just called this morning], Molly's great service,& comfortable waiting area.