Josh was not sure how the keyless remote starter worked and thought there would be instructions in the vehicle explaining exactly how the remote starter worked...which there wasn’t! I still don’t know exactly how it works! Plus when I got my vehicle back there was a good size scrap on one of my wheels that was NOT there when I dropped it off. This was brought to a manager attention and I was told that I would be getting a call sometime tomorrow (which is today 7/19/19) and I have yet to hear from anyone except this automated survey. I am not happy to say the least!! There is another issue I have, which I also brought up to the manager that I spoke to, but I’m getting the feeling that I’m getting blown off!!
7/20/2019
Kathleen S. VERIFIED CUSTOMER
Cory was thorough, courteous and attentive to my requests.
7/20/2019
Jenny K. VERIFIED CUSTOMER
Cory was very helpful
7/20/2019
Mary F. VERIFIED CUSTOMER
Cory was the utmost in professionalism. I would highly recommend him to any customer!
7/20/2019
Patrick J. VERIFIED CUSTOMER
Excellent!
7/20/2019
Lisa S. VERIFIED CUSTOMER
The wait was atrocious (3 hours- I had an appt) and the valet couldn’t find my car.
7/20/2019
Gary T. VERIFIED CUSTOMER
Great service everyone was very nice can’t ask for any better
7/20/2019
Jaimianne Z. VERIFIED CUSTOMER
CORY was so nice to work with. I got the problems with my car handled in a timely fashion! I will definitely be back if I need anything in the future.
7/19/2019
Capitol Glass. VERIFIED CUSTOMER
Thank you !
7/19/2019
Dirk H. VERIFIED CUSTOMER
Always a good experience working with Cory- thank you!
7/19/2019
Jp F. VERIFIED CUSTOMER
Mr. Egan was thorough and professional working to determine the problem and a solution. He was approaching from an advocacy perspective for the client. I was extremely impressed and grateful for his courtesy and help. He is an asset to Sullivan Auto Group and Toyota’s reputation.
7/19/2019
Tammy B. VERIFIED CUSTOMER
Conner was great! Very helpful.
7/19/2019
Britt &. VERIFIED CUSTOMER
Mike was very helpful and knowledgeable. The first woman who checked in my car helped me sync my Bluetooth to my phone and I am so grateful. I believe her name was Hona.
7/19/2019
Rebecca F. VERIFIED CUSTOMER
Conor has helped me several times. He is very knowledgeable, kind, and considerate. I appreciate his service.
7/19/2019
Alyssa C. VERIFIED CUSTOMER
Extremely helpful!
7/19/2019
Valentina R. VERIFIED CUSTOMER
Josh was great. Very nice and friendly, very professional. Text message updates during the service were very helpful. Thank you very much!
7/19/2019
Marti H. VERIFIED CUSTOMER
Steve was great. He helped me understand my contract and have me information to get more clarity from Lodi Toyota.
7/19/2019
Sheryl A. VERIFIED CUSTOMER
I do really appreciate that Adam tell me honest with something wrong with my car after replace all 4 brakes. Also I’m so satisfied with his communication clearly. Thank you for my helps.
7/19/2019
Michele M. VERIFIED CUSTOMER
I appreciate Sean’s honesty in evaluating my maintenance needs. I will be coming back.
7/19/2019
Kathryn N. VERIFIED CUSTOMER
I picked up a late cancellation and was taken in on time. Kyle made sure I got a carwash too.