Although the rep was very nice, I informed him of why our truck didn’t pass smog and it seemed to do nothing. We were just given a list of extremely expensive items to replace and what I said was completely ignored. It’s disappointing that we come to Toyota to help and just get charged $200 and no answers.
7/11/2019
Raymundo P. VERIFIED CUSTOMER
very much he did everything that i needed for my 4runner looking foward to come back to him as my advisor thank you so much
7/11/2019
Douglas F. VERIFIED CUSTOMER
Sean was very courteous and professional. I was late to my appointment time but Sean assured me it was not a problem and got my truck in and serviced quickly and completely. He even went out of his way to find a replacement rear bumper bolt cover that had come off recently. That was fantastic. Job well done by Sean.
7/11/2019
Kym B. VERIFIED CUSTOMER
Payton was great! Friendly, knowledgeable and helpful! I’m hoping to have him as my advisor next time.
7/11/2019
Jerome L. VERIFIED CUSTOMER
Shawn rocks!
Thanks for all your help over the years!
7/11/2019
Lula W. VERIFIED CUSTOMER
Bringing back for Rear Brake Service
7/11/2019
Boonyong C. VERIFIED CUSTOMER
Great customer service
7/11/2019
Duane S. VERIFIED CUSTOMER
First time using Roseville Toyota, it was very convenient to stop off on my way home from the Bay Area, would definitely use Roseville Toyota in the future.
7/11/2019
Timothy K. VERIFIED CUSTOMER
By far one of the best service department experiences I’ve ever had.
7/11/2019
Wesley C. VERIFIED CUSTOMER
He did a great job!
7/11/2019
Reyna M. VERIFIED CUSTOMER
It took over 2 hours for our oil to be changed but the face to face service was very excellent! Other than the time taken for it to get services it was a pleasant visit . Very hospitable employees
7/11/2019
John N. VERIFIED CUSTOMER
l did not see any itemized charges on the forms. I had to ask how much the wipers cost and I do not know how much the tire repair was or the cost of tire rotation. Your company should think about full disclosure regarding the billing.
As I was leaving I decided to pull over and check to see if the cabin filter and air filter had really been inspected and passed inspection. I brought the dirty cabin filter in and asked the parts/Service agent if he felt it should be replaced. He did not know the inspection standards used but did admit that it was dirty enough to be replaced. I bought a new one and installed it myself. This is not the first time this has occurred. I do not trust your technitions when it comes to the check list that I am provided. I left the dirty cabin filter with the parts/Service agent and asked that he give it to the agent who filed the work order because I could not find him. Perhaps he was on lunch break. The people I interacted were courteous and hard working. The issues I have are with your billing procedures and false information provided by your technicians.
7/11/2019
Patty V. VERIFIED CUSTOMER
Service and staff were exceptional. Every personnel that assisted me were courteous and professional. It was really nice to see smiles on all my nvolved. If I lived closer, you would always have my business. Thank you for helping with my issue.
7/11/2019
Advantage Leasing. VERIFIED CUSTOMER
She was great it was a good experience
7/11/2019
Karla H. VERIFIED CUSTOMER
I had to ask for service coupon for brakes be applied, rather than bring told of the special and having it automatically applied. Also, I requested a car wash and although my car was there all day while I was at work, it was not washed.
7/11/2019
Larry E. VERIFIED CUSTOMER
Jon was a big help.
7/11/2019
Lisa B. VERIFIED CUSTOMER
Paul was great!
7/11/2019
Laurel M. VERIFIED CUSTOMER
I didn't like hearing it might take up to 3 hours for the service, but I was happy that it only took an hour and a half.