My appointment time was 10:00 a.m. I only needed an oil change and tires rotated. Really! 2 hours and 40 minutes later. It doesn’t take that long at Jiffylube. I’m not happy.
7/10/2019
David J. VERIFIED CUSTOMER
Easy process and great communication.
7/9/2019
Tammi R. VERIFIED CUSTOMER
Sean is awesome. I trust him completely with all of my vehicles. He is always curtious, informative and helpful.
7/9/2019
Wilfredo C. VERIFIED CUSTOMER
Recommendable
7/9/2019
Edward D. VERIFIED CUSTOMER
Derek was friendly and was extremely helpful.
7/9/2019
Kenneth I. VERIFIED CUSTOMER
I wish everyone who deals with the public were as good as Chris. Thank You Chris!
7/9/2019
Susan S. VERIFIED CUSTOMER
My service advisor was great. She was very nice and was very explanatory in the explanation of the service. What a great experience I had. Will be back again
7/9/2019
Viviana S. VERIFIED CUSTOMER
She’s nice and professional
7/9/2019
Nicolas G. VERIFIED CUSTOMER
Great service
7/9/2019
Teresea G. VERIFIED CUSTOMER
Jim was awesome!! He was very efficient and helpful!
7/9/2019
Stephanie G. VERIFIED CUSTOMER
Everyone was super friendly and helpful.
7/9/2019
Maria P. VERIFIED CUSTOMER
Friendly and professional people will always bring me back
7/9/2019
Hiromi M. VERIFIED CUSTOMER
Thank you
7/9/2019
Leah N. VERIFIED CUSTOMER
Thanks Rebecca and the guy who helped me to purchase the vehicle I forgot his name. But he was really nice and professional
7/9/2019
Lorraine L. VERIFIED CUSTOMER
Excellent customer service from Austin. Our service time was quick. Barely finished our popcorn before she texted us to let us know our vehicle was ready.
7/9/2019
Nancy C. VERIFIED CUSTOMER
Excellent customer service by Sullivan Toyota in Roseville, CA. Although we arrived about 15 minutes early before our appointment & before the service department opened, there were service employees already there (sorry forgot to catch their names). They immediately greeted us & took our information, then let us know they would walk us to our service advisor as soon as they opened. We felt lije VIPs. They completed our first service quickly & thoroughly. Upon completion, the advisor reviewed the data results with us. Barbara Robertson & her associate were great. Before picking up our car, we stopped in the parts department & purchased some items. Worth Gaboda provided excellent service as well. We love our 2019 RAV4 & are so happy that Sullivan Toyota truly takes great care of their customers even better after the sale.
7/9/2019
Patrica K. VERIFIED CUSTOMER
Very thorough
7/9/2019
Patrica K. VERIFIED CUSTOMER
Very thorough
7/9/2019
Gloria C. VERIFIED CUSTOMER
Everything went smoothly. The wait time was not too long since there is plenty of seating and I enjoyed the free drink! I will be back again.