Staff is always pleasant, helpful and professional. We bought my Prius C from you and have had regular maintenance from your facility. We’d never take it to another Toyota dealership. I’d give you 5 stars!
10/22/2021
Maricruz A. VERIFIED CUSTOMER
Brought car to be serviced for a repair/ replacement part. As I did not know the name of the part I attempted to explain the location. The part was not replaced nor even looked at. Although it was clearly visible the part was missing.
A different part that was not an issue nor broken or damaged was serviced on.
Dissatisfied as the notes on receipt say no damage was seen, when I clearly stated otherwise.
10/22/2021
Amantha H. VERIFIED CUSTOMER
Paul is a great service advisor!
10/22/2021
Gloria W. VERIFIED CUSTOMER
He was very professional and explained everything to me .
10/22/2021
Frances L. VERIFIED CUSTOMER
Good service Kyle is great
10/22/2021
William S. VERIFIED CUSTOMER
Molly is a great representative for you company. Very efficient and pleasant.
10/22/2021
Teresa M. VERIFIED CUSTOMER
Great service- thank you!!
10/22/2021
Ann H. VERIFIED CUSTOMER
Staff was very helpful.
10/22/2021
Charles K. VERIFIED CUSTOMER
The service manager quoted me $141 for an oil change. When I told him the service was on a prepaid contract, he argued with me that this was Roseville Toyota and had nothing to do with Roseville Kia. I tried to explain to him that when the service manager scheduled the service that it was covered by the prepaid contract. He refused to accept what I explained. So I told him I wouldn’t be getting my car serviced and walked out. While waiting for my car to be delivered by the valet he came out and told me he found the contract and could go ahead and do the service. So I said okay. After waiting two hours for the the car to be completed, I came to his window to make payment. He just handed me the paperwork and said sign here. There was no explanation of the services performed or the overall inspection report. When I inquired about some of the yellow check marks on the report and if the battery was okay, he just said in a harsh tone, it’s all in the report. After payment there was no ”thank you” or even a “good bye.” Very poor customer service and a terrible reflection of your dealership.
10/22/2021
Gloria T. VERIFIED CUSTOMER
Fantastic service!! A BIG Thank you to Michael North.
10/22/2021
Taidon C. VERIFIED CUSTOMER
Thank you, Shane!
10/22/2021
Carol I. VERIFIED CUSTOMER
Very good service
10/22/2021
Charles B. VERIFIED CUSTOMER
On time
10/21/2021
Dennis H. VERIFIED CUSTOMER
Conor is a professional. He did not try to sell me what I didn’t need. That is appreciated
10/21/2021
Terri W. VERIFIED CUSTOMER
Due to technician not putting fasteners on a cover under the hood from the last time car was worked on, my daughter had to wait 3 hours to have the cover fastened because Toyota did not have correct size and had to go to Rocklin twice to get fasteners because the first time they did not get the right amount and had to go back. For the amount of money I have spent here, I expect better service. I called service advisor to find out what was going on at a little over 2 hours in and left my cell number for a return call and he calls my home phone and leaves a message. Needless to say, I am not too thrilled with the last two times I have had my car in.
10/21/2021
Jim D. VERIFIED CUSTOMER
Guy has a very positive attitude towards his job and does an excellent job
10/21/2021
Rebbecca I. VERIFIED CUSTOMER
Michael is always so friendly and helpful whenever I come in.
10/21/2021
Marilyn H. VERIFIED CUSTOMER
The service to the car was fine. To make an appointment and arrive only to be told I’d have to wait 1 1/2 hrs was absurd. That’s not what an appointment is meant for. Only an oil change I could do myself in less time then that. When I was younger. They managed to get it done in about 1/2 hr. Rethink how work is prioritized-appointments and express. Thanks