I don’t feel my concerns were taken seriously I was told that the resolution to an issue I was having was a part that was installed yet I told the advisor that the issue started before that part was even installed. Yet again I gave this dealer another chance to get my businesses after a 3 year boycott and again disappointed. I will not be returning.
10/17/2021
Edward H. VERIFIED CUSTOMER
Did a very good job
10/17/2021
Joann C. VERIFIED CUSTOMER
Thank you for the quick and professional service.
10/17/2021
Nancy M. VERIFIED CUSTOMER
The service representative was great. She did all the work. Sorry can't remember her name.
10/17/2021
Kathleen O. VERIFIED CUSTOMER
Molly was wonderful and explained everything.
10/16/2021
Abigail-Josh D. VERIFIED CUSTOMER
Payton was very professional, super kind, and very helpful. Thank you, Payton!
10/16/2021
Henry S. VERIFIED CUSTOMER
Good Job!
10/16/2021
Rebbecca I. VERIFIED CUSTOMER
Everything is always great when I come here
10/16/2021
Lyne V. VERIFIED CUSTOMER
This service this time was SO QUICK, 15 minutes from the time I left the desk of Alexander. I even doubted that the service was really done. I’m used to a much longer service time. Alexander assured me that there were a number of persons who worked on the car at the same time. But, I don’t know if I was reassured completely. But, what am I supposed to do???
10/16/2021
Jan C. VERIFIED CUSTOMER
Very happy with all aspects of service at your service department.
10/16/2021
Kim A. VERIFIED CUSTOMER
Great service, fast turnaround! Thx
10/16/2021
Stephen R. VERIFIED CUSTOMER
Please keep everything as great as it has been over the past year's Alexander took care of all my needs. Thank you Stephen.
10/16/2021
Dean K. VERIFIED CUSTOMER
Cory was amazing! He made the entire process completely painless!
10/16/2021
Terry B. VERIFIED CUSTOMER
wonderful and easy
10/16/2021
Lisa S. VERIFIED CUSTOMER
Friendly customer service provided. Thank you!
10/16/2021
Robert H. VERIFIED CUSTOMER
Thank you for the quick and professional service I always enjoy working with the team at Toyota.
10/16/2021
Isabel S. VERIFIED CUSTOMER
I have never been so impressed after having a terrible experience at Folsom Lake Toyota on my 5k. Roseville scheduled my 10k and offered a rental option and scheduled my reservation. It that wasn't enough the took me in even through I was 15 minutes late. They ordered me an UBER which was even better than rental so I enjoyed it. Then I get home and shortly after 1 hour Kyle calls me tells me my car is ready and UBER driver will be coming for me. Kyle was amazing he explained the check list on what technicians did and he made sure my visor got replaced as promised due to manufacturer defect. Then he gave me quotes and estimates on detailer for scrap to my car. Then your amazing valet ordered my car and it was brought to the curb I did not have to look for it myself. Then she verified I was the owner and handed me the keys. OMG everyone operated like a perfectly orchrarated symphony. I will forever go to Roseville Toyota and I am telling everyone about your staff. Thank you for taking such amazing care of me made my day amazing. Thank you all so much.
10/16/2021
Yuliya P. VERIFIED CUSTOMER
Absolutely positive Gabriel, well explained job that were done excellent.