I am satisfied with the service I received to my car.
I do have a complaint regarding the check-in and pick-up process. I understand that employee’s do not need to wear a mask outside, however employees who are not wearing a mask outside should maintain a safe distance when checking customer’s in for service (ie: not standing in my window). Also, California does currently have an indoor mask mandate, so the employee that checks you in should be required to put on a mask when they walk customers into the building to meet with their service manager. Finally, and the most concerning to me, the valet who returned my car to me (the same who checked me in) should have worn a mask in my car when they returned it to me. As an essential worker, I am taking extra care to protect myself and my family during the omicron variant and I didn’t feel all of Roseville Toyota’s employees were respectful of this.
1/11/2022
Susan F. VERIFIED CUSTOMER
Excellent customer service
1/10/2022
Becky B. VERIFIED CUSTOMER
Me. Kennedy did an excellent job.
1/10/2022
Maria L. VERIFIED CUSTOMER
My husband and I were very happy with the service Elmer provided. He is super knowledgeable and passionate about vehicles. We will definitely be coming back and requesting him.
1/10/2022
Michael P. VERIFIED CUSTOMER
Great experience thank you -M
1/10/2022
Tyler T. VERIFIED CUSTOMER
Molly was very professional and so very kind.
1/10/2022
Maria P. VERIFIED CUSTOMER
They do a good job all the time that i being taking my vehicles for service.
1/10/2022
Elizabeth N. VERIFIED CUSTOMER
Cory was extremely helpful, kind and professional.
Thank you!
1/10/2022
Tariku N. VERIFIED CUSTOMER
Excellent service
1/10/2022
Bailey C. VERIFIED CUSTOMER
Cory was very kind, helpful, and offered to help me with any questions I had. Cory offered me a lyft ride home when the service took longer than expected. He made sure I was taken care of as a customer and overall please with the customer service.
1/10/2022
Qin S. VERIFIED CUSTOMER
The staffs are friendly and professional; the service is timely.
1/10/2022
Tina D. VERIFIED CUSTOMER
Elmer was very polite, knowledgeable, thorough and quick! (got me in and on my way During both correspondences. Thank you
1/10/2022
Donelle J. VERIFIED CUSTOMER
Kyle provided great customer support and have met my expectation. Quality
not quantity.
1/10/2022
Tim R. VERIFIED CUSTOMER
Alexander Lindsay was helpful, friendly and efficient. My service was done well and as promised
1/10/2022
Tommy B. VERIFIED CUSTOMER
Great communication.
1/10/2022
Melissa S. VERIFIED CUSTOMER
Service was great, Gabriel was very professional and easy to deal with. Perfect experience
1/10/2022
Mary P. VERIFIED CUSTOMER
Always great service
1/10/2022
Tanner B. VERIFIED CUSTOMER
Great service. Rachel is a great employee and keep me posted with updates.