Not everything should need to be explained to everyone when something is already pre arranged the customer service representative shouldn't make comments about certain things. They should respect what a manager has already allowed to be set in place
12/25/2021
Pete V. VERIFIED CUSTOMER
Kyle was very through and did a great job explaining everything that was done on our car.
12/25/2021
Miriam N. VERIFIED CUSTOMER
Great customer service
12/25/2021
Sandra W. VERIFIED CUSTOMER
Very helpful. Every was great. Thank you
12/25/2021
Wayne S. VERIFIED CUSTOMER
Mike was a **** to me very unprofessional. I was very disappointed with his customer service
12/25/2021
Bea P. VERIFIED CUSTOMER
I’m very pleased with the service I received during my last visit to Roseville Toyota.
12/25/2021
Wagdy K. VERIFIED CUSTOMER
Steve is very cooperative, professional and smart. He helped me throughout. Prices are relatively less expensive than other dealership. He has excellent knowledge with cars. I really appreciate his help.
12/25/2021
Glen- C. VERIFIED CUSTOMER
No complaints. You were very busy but I was in and out quickly.
12/24/2021
Malcolm P. VERIFIED CUSTOMER
Alexander was great (efficient, knowledgeable, friendly and prompt).
12/24/2021
Jessica C. VERIFIED CUSTOMER
Very friendly and efficient service
12/24/2021
Vernon M. VERIFIED CUSTOMER
Omid was very nice and professional. I was unhappy with the length of time it took to fix a tire which kept losing air pressure. I had an appt at 1:00 to get the tire fixed. At 2:15, I asked how long could it possibly take to fix the tire. I was told that a nail was in the tire and it would be another hour. I think it is unacceptable to wait 2 hours to take a nail out of a tire and repair the tire. Not happy at all. This Toyota is our 3rd Highlander from John L. Sullivan and the worst service we have ever had.
12/24/2021
Josie L. VERIFIED CUSTOMER
Every time I come get service yeah or not accurate
12/24/2021
Linda W. VERIFIED CUSTOMER
Michael is very knowledgeable, friendly and professional .
He tried his best to help his customers.
Toyota is very lucky to have him to represent in service department.
Linda Liang Wong
12/24/2021
Kenneth B. VERIFIED CUSTOMER
Molly was timely, thorough & professional before and after my appointment.
12/24/2021
John H. VERIFIED CUSTOMER
Smooth process.
12/24/2021
Tynya B. VERIFIED CUSTOMER
Prompt service/comfortable enviornment/good interaction with sales people (offer to buy my car back)
12/24/2021
Eric C. VERIFIED CUSTOMER
Mr. Lindsey did an excellent job when I brought my vehicle for service even if it was unscheduled. He saw to it that my vehicle's needs were attended to accordingly and in a fast and very efficient way. An employee of his kind is rare to find these days.
12/24/2021
Harry F. VERIFIED CUSTOMER
Always thorough, professional and friendly. Excellent and time sensitive service.
12/24/2021
Rick L. VERIFIED CUSTOMER
Shane has been and was again a great consultant through the process. Very responsive and great to work with. I call now and ask for him by name.