Great service, Mike Webster kept me updated on process. A very busy Saturday but was informed at all times. Don't mind a wait as long as the company shows that they care and Mike and Roseville Toyota service do that!
12/13/2021
Yosia D. VERIFIED CUSTOMER
Michael did an excellent job during my last visit. He was very friendly and very comfortable to talk to, and I’m very satisfied with the service of my car. I’m looking forward to see him again on my next visit. Good job and thank you, Michael!
12/13/2021
Anthony S. VERIFIED CUSTOMER
When I am told a tire replacement with alignment will take 2.5 hours and it ends up taking 4, that's a problem. Either I was lied to or the service department has time management issues. The Toyota tire center and service department is promoted as top notch but when my appointment is at 1 and am asked if I want the whitewalls in or out at 3, then I feel my time is disrespected. The quality of work and of the service advisor is always top notch and Jarod and Connor did a great job on his part, but I time and delays is a problem with the very basic task of changing tires.
12/13/2021
Kevin H. VERIFIED CUSTOMER
Jason was great!
12/13/2021
Cheryl V. VERIFIED CUSTOMER
From the very beginning I told him I would wait in the customer waiting room. I specifically told him I left my phone at home. So when my car was done, he texted my phone at my home. 20 minutes later he contacted me over the speaker. That was disappointing.
He did contact my husband to advise I
needed some work done but some of
those parts we're already new.
The wipers were replaced in Oct, & the air filter was replaced last month. We felt like your service department was looking for extra work that was not needed at this time.
Again disappointed with today's service.
Thanks, Cheryl V
12/13/2021
Peter M. VERIFIED CUSTOMER
It’s always pleasure to work with Michael North, he’s professional, mega& knowledgeable. Keep up the good work
12/13/2021
Kurt H. VERIFIED CUSTOMER
Thanks
12/13/2021
Rudy P. VERIFIED CUSTOMER
Vehicle was fixed correctly and in a timely fashion. Advisor was friendly and professional. I’m happy the part was in stock and that my platinum warranty covered the issue in my recently purchased certified preowned vehicle.
12/13/2021
Kimberly H. VERIFIED CUSTOMER
Wonderful and refreshing! Thank you for rescuing me from Fulton/Arden.
12/13/2021
Arvindra S. VERIFIED CUSTOMER
Didn't fix my remote
12/13/2021
Salina L. VERIFIED CUSTOMER
Derek was super helpful and super responsive.
12/13/2021
Rachel B. VERIFIED CUSTOMER
Gabriel did a great job :)
12/13/2021
Jennifer C. VERIFIED CUSTOMER
Kyle rocked thanks
12/13/2021
Timothy B. VERIFIED CUSTOMER
Cory Lunsford is always completely thorough, and exceeds expectations in customer care. I appreciate his attention to detail, and fast action in tending to my vehicle maintenance needs. Also notable, is the helpfulness of Mike North, and Kyle, in efficiently and effectively carrying out a culture of excellent customer service. Thank you Cory for all of your hard work! Tim Bliss
12/13/2021
Bryan G. VERIFIED CUSTOMER
Conor Egan is the best
12/13/2021
Linda K. VERIFIED CUSTOMER
Very professional and nice
12/13/2021
Paul K. VERIFIED CUSTOMER
Thank you Conor. I appreciate it. Paul
12/13/2021
Denise J. VERIFIED CUSTOMER
Molly was very helpful. I have had great service from Roseville Toyota service department every time I’ve had my car serviced.
12/13/2021
Sara P. VERIFIED CUSTOMER
Steve was very busy when I arrived so another service manager graciously took care of my check in. Steve then called me when my vehicle was ready and handled my check out.
12/13/2021
John S. VERIFIED CUSTOMER
Outstanding, Paul is very knowledgeable through and professional.