Austin was very professional and very informative and pleasant
11/19/2021
David V. VERIFIED CUSTOMER
Very professional and accommodating
11/19/2021
Robert L. VERIFIED CUSTOMER
Great service!
11/19/2021
Margaret W. VERIFIED CUSTOMER
I had a flat tire and was driving on my spare. I didn’t have an appointment but they got me right in and out with a couple hours. I was so thankful. When I pulled up to the service entrance, an older gentleman greeted me. I think his name was Ray. He is an awesome greeter for your customers. He made me feel so welcome & that it wasn’t a problem that I didn’t have an appointment. He’s a keeper for your company. Molly was great too. She got me right in & out!
11/19/2021
Paul O. VERIFIED CUSTOMER
Molly was professional, informative and courteous. What more could you ask for, especially in today's challenging climate. I'll definitely be taking my vehicle back to Toyota for future maintenance with this type of service.
11/18/2021
Michelle E. VERIFIED CUSTOMER
The work was not done as I decided to leave when I was told I would have to pay for fixing this defective part. When I arrived, I was not on the schedule, even though Kyle Lyman made the appt 2 wks prior when my truck was in for service. Then Kyle S. told me it would take 3 hrs instead of the 1 hr previously told. Strike 3 was when Kyle S. told me as I have a shell on my truck the recall did not cover the cost of removing the shell and I would have to pay for that. I decided to leave without having the work done as I don't feel it is my responsibility to pay for any part of fixing a defective part. I was not happy when I left.
11/18/2021
Sharon J. VERIFIED CUSTOMER
I was completely satisfied with the service and will be back.
11/18/2021
Kenneth M. VERIFIED CUSTOMER
I am really happy with the service I received. They always do a good job & are very virtuous. Kyle who we talked with was very thorough & explained everything. We were very happy with everything.
11/18/2021
Tim S. VERIFIED CUSTOMER
Cory was great. Efficient and responsive.
11/18/2021
Caroline A. VERIFIED CUSTOMER
Very easy to work with & efficient.
11/18/2021
Travis E. VERIFIED CUSTOMER
Great Job and awesome customer service!
11/18/2021
Barry S. VERIFIED CUSTOMER
Good service appointment….. quick welcome…..in and out fast. Would use Roseville Toyota again. Thanks much.
11/18/2021
Marilyn L. VERIFIED CUSTOMER
Thank you
11/18/2021
Dan L. VERIFIED CUSTOMER
Please fix your courtesy wash. Other than that, Gabriel was the best!!!!!
11/18/2021
David L. VERIFIED CUSTOMER
Steve was absolutely amazing. No question unanswered. He should be the trainer for your new hires.
11/18/2021
Barry T. VERIFIED CUSTOMER
He was knowledgeable and polite and hooked me up with your tire guy so I got a new set of tires as well as the maintenance. I have only used your dealership for servicing my Highlander and I have been quite satisfied with that
11/18/2021
Loretta O. VERIFIED CUSTOMER
He is very fr8endly and helped answer any questions I had. He is very thorough.
11/18/2021
Rainer P. VERIFIED CUSTOMER
My service with Michael North was really good. It was my experience with the Techs leaving Oil Finger prints on my doors, hood, grill and glove box. This is the second time that this happened when getting my truck back, and when I asked the people to clean it when they give back my truck it’s an issue. I didn’t truck off my truck with smudged oil finger prints on ALL the areas touched by the Techs.