sean was rude, short, and seemed to have no time to answer any questions or review service needs for my vehicle. My 4runner was sent out to me incomplete and i had to return to have it repaired. No apologies from any of your staff.
8/27/2019
Karla P. VERIFIED CUSTOMER
It was great working with Jim.
8/27/2019
Linda K. VERIFIED CUSTOMER
Good experience. Thanks
8/27/2019
Virginia B. VERIFIED CUSTOMER
Cris Martinez was at lunch some other guy rushed me and said that the a/c did not not work well if at all in the backseats of my 2018 Rav 4 hybrid and he was right it’s terrible and I’m in 100 degree wx in Sacto area and people or dogs in back seat very Uncomfortable. Now I will get rid of a vehicle I love and I’d i had known that when I bought it I never would have do now I’m selling it as soon as I can find a decent suv hybrid that cares about family in the back seat.
We tested my guys 2019 rav 4 his air in back is terrible also you just lost 2 customers
8/27/2019
Amanda W. VERIFIED CUSTOMER
Thank you for the excellent service!
8/27/2019
Laurie P. VERIFIED CUSTOMER
As always, I was treated very well by everyone at Roseville Toyota.
8/27/2019
Derek-Marci B. VERIFIED CUSTOMER
When service feels like sales When information lacks. Trust Fails
8/27/2019
David V. VERIFIED CUSTOMER
She was nice
8/27/2019
Michael D. VERIFIED CUSTOMER
Lacey was very thoroughly and professional.
Keep up the good work Lacey.
8/27/2019
Ivan N. VERIFIED CUSTOMER
These are minor details but you guys forgot to reset my maintenance light and give me a new sticker on when my next appointment should be.
8/27/2019
Moshe D. VERIFIED CUSTOMER
Lacey Payton set my appointment, I was disappointed at the process as I had made her aware that i was on my lunch break and needed to get my car service. I specifically told her that I have be back at my work by 12:45pm, but when I got my text from her that my vehicle was ready it was 12:50 pm. Once I completed signing my paper work, i was told by the valet that I was given the wrong paper for another vehicle (a RAV4) which was not my vehicle and thus prolonged my stay once more. I asked that my car was not given the complimentary car wash to save time for me head back to work, however she miscommunicated the information to the team which resulted to my car having to spend more time at the shop. Bottom line, she didn’t pay attention to detail and I was over my lunch break at work. She provided me with the wrong information on my receipt and gave me the wrong vehicle report details. It’s imperative that given experience at the shop, I will not be taking my car serviced at Roseville Toyota
8/27/2019
Thor G. VERIFIED CUSTOMER
Sean was very efficient and friendly
8/27/2019
Jose C. VERIFIED CUSTOMER
Steve was great. Took good care of us. Answered all our questions with the outmost professionalism.
8/27/2019
Kenny L. VERIFIED CUSTOMER
You are very professional, the very best dealer in my personal experience! Thank you.
8/27/2019
Chih K. VERIFIED CUSTOMER
Dear Toyota,
I had my 2010 Toyota Corolla maintenance at Roseville Toyota with service adviser Steven Wenham. I enjoyed my time at Roseville Toyota and my Corolla’s maintenance was done quickly and accurately. I appreciate Steve’s job knowledge and customer service. Also, Roseville Toyota has great and friendly environment. I look forward my next maintenance with Roseville Toyota. Thank and have a great day!!
8/26/2019
Dave H. VERIFIED CUSTOMER
Everything was amazing thank you.
8/26/2019
Joanne P. VERIFIED CUSTOMER
Thank you
8/26/2019
Mary B. VERIFIED CUSTOMER
Mike was very pleasant to work with. Very knowledgeable and thorough with the service. He made sure i was very well taken care of. Thank you so much!