It was a woman at his desk that day. She did great!
8/18/2019
Yolanda Y. VERIFIED CUSTOMER
They misplaced my car. Actually they put my Keys on the wrong hook and couldn’t find my car. It was 103 yesterday. I was waiting by the kiosk. Instead of asking me which key was mine they had me outside waiting while they tried to figure it out. Instead they should’ve just asked. It was annoying that no one wanted to take accountability.
However I do appreciate a free wash ticket I was given, but it was hot, they should’ve just said “hey we put your key on the wrong hook can you tell us what your keychain was or can you point it out.” I went up to them to say hey my Keys are right there. 5 people already came up and got their vehicle. Why are my Keys just sitting there. AFTER I pointed it out it was acknowledged that they couldn’t find my car. But we could’ve skipped all that time in the heat if they just would’ve asked.
That was my only tiff. Again I appreciate the professionalism of the one young lady who brought me the wash voucher. That was very classy of her.
8/18/2019
Horace C. VERIFIED CUSTOMER
Molly Kennedy did a fantastic job I would know I wrote service for twenty years. She asked all the questions needed to do a perfect job . Thank you Molly .
8/17/2019
Ed C. VERIFIED CUSTOMER
×××××,fantastic
8/17/2019
Miko K. VERIFIED CUSTOMER
My point of contact was Cory Lunsford. What an absolute LEGEND! The first time I was car shopping at the Toyota-Roseville in the Roseville Automall my clinical social anxiety and PTSD were really peaking and I felt personally attacked. I never wanted to come back to what I considered car hell. Cory and his team single-handedly changed my mind about Toyota. He took care of me and was super efficient and y’all at corporate Toyota don’t deserve him because he is just too ICONIC! Hallelu for Cory and his team. They really out here. Can’t wait to schedule my next maintenance. CAN I GET A NON-DENOMINATIONAL AMEN?!?!?
8/17/2019
Roger W. VERIFIED CUSTOMER
Mike was very professional and thorough in explaining all the service options. He also has a very positive attitude and personality that made the experience outstanding.
8/17/2019
Ruben L. VERIFIED CUSTOMER
Molly was really friendly and very detailed in explaining everything about the service before and after completion of service. She’s definitely an asset to your service team!
8/17/2019
Ronald M. VERIFIED CUSTOMER
Payton is very professional and very helpful. Excellent Representative of Roseville Toyota
Ron Melancon
8/17/2019
Laura L. VERIFIED CUSTOMER
Chris always provided excellent customer service to me. Which is why I always recommend him to my friends & family members.
8/17/2019
Ava L. VERIFIED CUSTOMER
Clear communication, efficient and responsive.
Excellent service, Thanks, Sean.
8/17/2019
Mary T. VERIFIED CUSTOMER
Kyle was awesome relatable informative and just very helpful!????????????
8/17/2019
Bob D. VERIFIED CUSTOMER
Michael was very accommodating and efficient. Thank you
8/17/2019
Linda W. VERIFIED CUSTOMER
We are always very pleased with the service.
Thank you.
8/17/2019
Ben D. VERIFIED CUSTOMER
Did a great job and fast
8/17/2019
Robert A. VERIFIED CUSTOMER
Cory is awesome!
8/17/2019
Dina F. VERIFIED CUSTOMER
Young women who works outside collecting cars with the long blonde hair… I hate that I cannot remember her name. She is a keeper!! Excellent customer service! Always very kind and welcoming.
8/17/2019
James S. VERIFIED CUSTOMER
Very accommodating to everyone.
8/17/2019
David M. VERIFIED CUSTOMER
Corey Lunsford is your go to guy. I can't say enough about how he goes above and beyond to make sure I am completely satisfied with the service I recieve at Roseville Toyota. The staff in the service department is alway professional and friendly. I actually look forward to bringing my car in for service. Thanks David M
8/17/2019
Cynthia G. VERIFIED CUSTOMER
Awesome service!
8/17/2019
Roy R. VERIFIED CUSTOMER
Alex did an excellent job handling the situations with both my daughters car and my own.