Putnam Mazda Auto Repair Service

I and asked them to clean the car. They only vacuumed the carpets. I understand some people can consider vacuuming as cleaning but there were clearly crumbles on the console and a water stain on the head that wasn’t cleaned. Additionally there was a paint chip on the drivers door that I’m not 100% certain was there before. Normally I wouldn’t expect a cleaning, however the last time I brought the car in they detailed it thoroughly and I was expecting the same service. I didn’t get a summery of the service that was completed. I was clearly irritated and the guy probably picked up on it so I’m assuming that’s why he didn’t break the service completed down for me.

Sidino has always given the best service when we come into Mazda!

Sidino S Tocci has been my contact for many years. His service is excellent.

Amazing job, thanks for making everything so smooth

Sidino is extremely well mannered and easy to communicate. Makes our visits personable. At the same time delivering very good service.

Excellent service

Great customer service!

Jeremy Torno handles business very professionally. He is thorough in his communication, and listens to my concerns making me feel confident in the resolutions he offers. Jeremy has a natural calm demeanor which makes my visit at Putnam Mazda a very pleasant experience. Thank you Jeremy!

I think the vibration in my brakes is not my fault and should be covered under warranty. Reading on line that it's a known issue with the Mazda 6 related to faulty calipers warping the rotors... Not my driving style as the service rep suggested.

Friendly and knowledgeable service. Great experience

Great service!

Quick and painless service, friendly staff will definitely be coming back (hopefully not soon)

Excellent customer service! I'm impressed that EVERY time I pull my car up for servicing, I'm helped IMMEDIATELY - Thank you!

Mr Tocci brushed off my vehicle concerns and insinuated that I was trying to create a lease return through lemon law simply because I had mentioned I was unhappy with the Mazda brand and wanted to trade it in for a Jeep. He was very combative towards my situation and spoke to me in a very antagonistic way both during drop off and pick up. I was shocked and confused by his tone and wasn’t sure why he was approaching my concerns in this manner. He questioned why I didn’t have corporate contact him by saying “why didn’t you have corporate call me like I told you to?? Yeah ahhh huh yeah” with a smerk attitude. Then when he asked what the selling dealer said and I told him they had treated the concerns the same, he became defensive and stepped out of his professional role and said “I’m just telling you what you told me!!” Again with a very smug attitude. Overall this man either has something against women or felt as if I was just some spoiled brat with nothing better to do with her time but to bring my car in for things I made up just so I can get rid of the car. All I wanted was to have them checked to ensure they were operating properly. In addition to this, I reported alignment issues on 8/15 to corporate and on 8/17 the parked car was side swiped by a fire truck. Mr Tocci then finished by saying “yeahhh looks like the alignment is way off due the impact!” Once again in an almost stick it to you kind of way. He seemed to be happy to prove me wrong. For whatever reason this man is giving your dealership a very bad reputation. Mind you my family just finances a CX3 from this same dealership, financed another a little over a year ago and now I too have a Mazda. All together we have 3 Mazda’s. You would think that our loyalty stood for something. I’m apprehensive to get future services at this location although I live in Burlingame and it’s the closest one to me just because of him.

He was amazing! His service was clear and kind! See you again! Thank you

Jeremy was kind and explained the situation to me in detail. He was prompt and made me feel welcomed in the dealership.

Mark was kinda and respectful. He walked me through what my car needed and didn’t try to upsell me. As a new customer, I really appreciated this.

Sid has always treated us with respect. He is thorough in his explanation in advising us as to what our vehicle requires and is helpful in answering and meeting our requests, and for this we are grateful. Thank You!

Fast service and good communication ????

Fast, and addressed all of my needs.