Quality, efficient work and very polite associate!
1/8/2024
Karen M. VERIFIED CUSTOMER
Explained the issue, was friendly and professional.
1/8/2024
Michelle S. VERIFIED CUSTOMER
I was disappointed that it took about 2 & 1/2 weeks to have my car repaired. But, Lucas was wonderful, the loaner was great. My one recommendation: contact the car owner with updates. The weekends would come & I heard nothing about the status of my car.
1/7/2024
Jessica H. VERIFIED CUSTOMER
Michael went above and beyond and was great to work with.
1/6/2024
Lori J. VERIFIED CUSTOMER
Excellent service
1/6/2024
Katie E. VERIFIED CUSTOMER
My car was never brought through the car wash after my oil change and I was told it would be washed. Also there was some brown stuff stuck near the driver's side of my door that wasn't there when I brought my car in.
1/6/2024
Steven B. VERIFIED CUSTOMER
I never received a call that my vehicle was ready for pickup. I had to come to the dealership right before close, in which I discovered my vehicle was sitting in the lot ready to be picked up all along. I called the dealership at 3:15 and 4:45 asking for an update on my service and I was told someone would call me back with an update and I never heard back from either call. I was told my service advisor that checked me in left for the day.
Additionally, the oil life was not reset on my vehicle after my oil was changed, I did that myself no problem at all.
Note that I've used rapids Honda for my service before and definitely will continue to do so, however it was just a bit off today all around. My first negative experience compared to many positive experiences. Keep up the good work!
1/6/2024
Yusbith M. VERIFIED CUSTOMER
My keys were sitting on a table when done and no one was notified or told to notify me that my service was completed. I also wasn't told about the free oil changes and had to investigate on my own what the plan meant.
1/6/2024
Jay J. VERIFIED CUSTOMER
Lucas is easy to work with.
1/6/2024
Phong L. VERIFIED CUSTOMER
Great!
1/5/2024
Sydney A. VERIFIED CUSTOMER
I received excellent service from Rapids Honda and especially from Michael. He explained the process and kept me informed
1/5/2024
Cynthia I. VERIFIED CUSTOMER
Blong Xiong was very helpful and took the time to answer my questions. Thanks so much!
1/4/2024
Doreen H. VERIFIED CUSTOMER
Very professional and prompt.
1/4/2024
Susannah D. VERIFIED CUSTOMER
Please don't tell us the only paassig grade is super great perfect service. So these assessments for real, and you'll get usable data.
1/4/2024
Chris D. VERIFIED CUSTOMER
I had my tires rotated and within five minutes of leaving the dealership the tire pressures low warning displayed. The paperwork stated the tires were inflated to 35 PSI. When I stopped on my way home the tires were at 27 PSI. I inflated them to 35 but the tire pressures low warning is still on.
1/4/2024
Earl L. VERIFIED CUSTOMER
Everything was very satisfactory
1/4/2024
Sandra S. VERIFIED CUSTOMER
High praise to all.
1/4/2024
Morgan S. VERIFIED CUSTOMER
Friendly, on time, courteous, and the job got done the 1st time. Unlike my experience with Brookdale Honda, where I have been waiting since March 2023 for this identical service to be done. Thank you