Ty in sales was phenomenal however once the sale was complete we waited for the service department to call to set up a time for the rust proofing to be done. We went in twice to get the car washed and inquired but nothing. Finally, the third time we had the car washed we inquire again and the manager still didn't have us on his radar to call. He did manage to get us booked in finally and completed the rustproofing. When we picked it up the rustproofing continued to leak out the car doors for more than a week. Now we don't know if that is normal or if that wasn't done correctly.
12/30/2023
Thipphaphone L. VERIFIED CUSTOMER
Thank you for your help!
12/30/2023
Marsha/Dan Z. VERIFIED CUSTOMER
We really appreciated the shuttle service.
12/30/2023
John B. VERIFIED CUSTOMER
Team went above and beyond expectations, great job!!! Marlin was fantastic
12/29/2023
John B. VERIFIED CUSTOMER
Team went above and beyond expectations, great job!!! Marlin was fantastic
12/29/2023
Jacob C. VERIFIED CUSTOMER
Drew was awesome and informative on what was going on with my car. Even though my car was only there for two days, Drew called me in the morning and evening with updates on my car. I highly recommend him to anyone looking for Service at Rapids Honda due to his communication skills and friendly demeanor.
12/29/2023
Keith B. VERIFIED CUSTOMER
Marlin is the best staff person in that area
12/29/2023
Richard S. VERIFIED CUSTOMER
Michael did a great job. Very friendly and knowledgeable.
12/29/2023
Rolf L. VERIFIED CUSTOMER
Super impressed with Marlin and your service team and the care they took to address my service needs. I will rely on them again.
12/29/2023
Michael H. VERIFIED CUSTOMER
Asked for the $15.99 interior service, was not completed. For the last couple of times we’ve brought our vehicle in for the bi-annual auto butler there seems to be a hiccup in the setup process where something is missed, either the Diamond Fusion, leather treatment, or $15.99 upgrade.
12/29/2023
John G. VERIFIED CUSTOMER
Perfect, done when Drew said it would be.
12/28/2023
Lori G. VERIFIED CUSTOMER
Thanks
12/28/2023
Sandra W. VERIFIED CUSTOMER
Left the car with him and it was done when I returned
12/28/2023
Jon K. VERIFIED CUSTOMER
Great job!
12/28/2023
Nick M. VERIFIED CUSTOMER
He did great, was timely in his work and explained everything great.