Lucas very knowledgeable and professional. He was very helpful through the entire tire buying process.
1/3/2024
Carma O. VERIFIED CUSTOMER
Efficient and friendly
1/3/2024
Lori H. VERIFIED CUSTOMER
It was recommended that I spent ~$400 to replace the cabin air filter and engine filter. I asked how frequently they should be replaced and was told every $20k miles. I just bought the the car from you in July of this year and was told those services were done then before it was purchased. Now I’m questioning if that was done or if I’m being asked to do services that really aren’t necessary. I’m super disappointed with this dealership. I don’t trust the service department if I’m being recommended to do work that isn’t necessary. They looked up the records and it notes the filters were replaced in July 2023, less than 3000 miles ago.
1/3/2024
Ana S. VERIFIED CUSTOMER
Awesome service!
1/3/2024
La H. VERIFIED CUSTOMER
I was satisfied and pleased with the service.
1/3/2024
Debie A. VERIFIED CUSTOMER
Good explanation and on time service.
12/31/2023
Keith M. VERIFIED CUSTOMER
Thanks
12/30/2023
Steven H. VERIFIED CUSTOMER
Ty in sales was phenomenal however once the sale was complete we waited for the service department to call to set up a time for the rust proofing to be done. We went in twice to get the car washed and inquired but nothing. Finally, the third time we had the car washed we inquire again and the manager still didn't have us on his radar to call. He did manage to get us booked in finally and completed the rustproofing. When we picked it up the rustproofing continued to leak out the car doors for more than a week. Now we don't know if that is normal or if that wasn't done correctly.
12/30/2023
Thipphaphone L. VERIFIED CUSTOMER
Thank you for your help!
12/30/2023
Marsha/Dan Z. VERIFIED CUSTOMER
We really appreciated the shuttle service.
12/30/2023
John B. VERIFIED CUSTOMER
Team went above and beyond expectations, great job!!! Marlin was fantastic
12/29/2023
John B. VERIFIED CUSTOMER
Team went above and beyond expectations, great job!!! Marlin was fantastic
12/29/2023
Jacob C. VERIFIED CUSTOMER
Drew was awesome and informative on what was going on with my car. Even though my car was only there for two days, Drew called me in the morning and evening with updates on my car. I highly recommend him to anyone looking for Service at Rapids Honda due to his communication skills and friendly demeanor.
12/29/2023
Keith B. VERIFIED CUSTOMER
Marlin is the best staff person in that area
12/29/2023
Richard S. VERIFIED CUSTOMER
Michael did a great job. Very friendly and knowledgeable.
12/29/2023
Rolf L. VERIFIED CUSTOMER
Super impressed with Marlin and your service team and the care they took to address my service needs. I will rely on them again.
12/29/2023
Michael H. VERIFIED CUSTOMER
Asked for the $15.99 interior service, was not completed. For the last couple of times we’ve brought our vehicle in for the bi-annual auto butler there seems to be a hiccup in the setup process where something is missed, either the Diamond Fusion, leather treatment, or $15.99 upgrade.
12/29/2023
John G. VERIFIED CUSTOMER
Perfect, done when Drew said it would be.
12/28/2023
Lori G. VERIFIED CUSTOMER
Thanks
12/28/2023
Sandra W. VERIFIED CUSTOMER
Left the car with him and it was done when I returned