Communication could have been better. I dropped my car off instead of waiting inside. When I was called to be told what needed to be done, I asked to have a few minutes to think about what decision I would like to make and that I would call back. When I called back, I was unable to reach anyone after being transferred to multiple lines, and then I never received a call back after they didn’t hear from me. I resorted to texting back that I’d like both of my tires done. Shortly after that I received a phone call stating that my car was done, and when I asked if both had been done he said no we just went ahead and did the one. If you had tried to connect back with me or had looked at my message this could have been avoided. Just frustrating that i wasn’t able to communicate.
12/24/2023
Mikayla A. VERIFIED CUSTOMER
Made time, helped with transportation, above and beyond
12/24/2023
Darcey D. VERIFIED CUSTOMER
Nice guy. Texted when my car was done and recognized me immediately when I went to pick it up so I didn't have to wait in line to get my car keys
12/24/2023
Melissa/Joey O. VERIFIED CUSTOMER
Repair took longer than expected. Recall work and no loaner provided.
12/23/2023
Lynda E. VERIFIED CUSTOMER
Nice quick service
12/23/2023
Earl L. VERIFIED CUSTOMER
I was completely satisfied with my service. The service advisor took care of me and handle my needs.
12/23/2023
Karen B. VERIFIED CUSTOMER
My vehicle was damaged while in your care. I called and left a message with the service manager Shane. It's been two days with no call back. I will not be "trusting" you ever again with my vehicle and will be putting in a formal complaint with Honda.
12/22/2023
Dorothea M. VERIFIED CUSTOMER
Thank you for your great work!
12/22/2023
Wendy S. VERIFIED CUSTOMER
I appreciated getting my CRV in last minute to have my tires changed over.
12/22/2023
Bruce B. VERIFIED CUSTOMER
Chad was very helpful and professional during my visit today. He communicated well and was prompt snd courteous.
12/22/2023
Michael M. VERIFIED CUSTOMER
I just think that the cost was very high for the things that were done. This is not a reflection on Lucas.
12/22/2023
David D. VERIFIED CUSTOMER
Great job, thanks
12/21/2023
Juhua M. VERIFIED CUSTOMER
Always happy
12/21/2023
Michael R. VERIFIED CUSTOMER
Cashier an mechanic ???? awesome team thank you everyone
12/21/2023
Jeffrey B. VERIFIED CUSTOMER
Chad was very helpful in my service transactions
12/21/2023
Kristen F. VERIFIED CUSTOMER
Every time I come to Rapids Honda I can never get customer service help. Normally when you drive into a service center you are greeted by a customer service representative who will assist you in check in and make sure your questions are answered. Every time I go to Rapids Honda I can hardly get anyone to even look at me to get my vehicle checked in or checked out. Both times I dropped off and picked up my vehicle I had to wait at the service desk for a representative and finally I had to ask if anyone was available to help me. I am very upset that this happens time and time again. I would go to another Honda dealership but unfortunately I bought my car here and pre-bought services need to be done at Rapids.
12/21/2023
Douglas W. VERIFIED CUSTOMER
All items of concern were handled very quickly. Shawn was also very professional and courteous.