Chad was helpful. Met all my expectations. Gave me information about my car needs. All his information was important.
10/18/2023
Lee B. VERIFIED CUSTOMER
Mickey did a great job.. no issues with his service.
I did have an issue with the battery warranty explanation. Will need to discuss with a manager.
10/18/2023
Mike H. VERIFIED CUSTOMER
100 percent satisfied great service all the time
10/17/2023
Zachary Y. VERIFIED CUSTOMER
Very prompt and friendly service!!!!
10/17/2023
Kimberlee S. VERIFIED CUSTOMER
Lucas was amazing as he usually is, he is so helpful with whatever I need, he's always so kind, funny and sweet to this old lady,I like knowing I can come to Honda and ask him for help
10/17/2023
Khalid M. VERIFIED CUSTOMER
So far the service has been outstanding, but the waiting time was very long, which I was not expecting.
10/17/2023
Helen E. VERIFIED CUSTOMER
Efficient service and communication during my service.
10/17/2023
Kelly M. VERIFIED CUSTOMER
Mikey is great! If he doesn’t know the answer he figures it out. Very personable and caring.
10/16/2023
Jacque W. VERIFIED CUSTOMER
I am happy with the customer service and was able to drop car off and pick up timely without waiting.
10/15/2023
Adedoja J. VERIFIED CUSTOMER
Mr. Drew Mechley provided Great Well Mannered Friendly Customer Service during my visit for oil change, tire rotation and filter auto service today at 11:22am on 10/14/2023.
I really do appreciate his thoughtfulness explaining what type of service provided and let me understand that my Easy Care wasn’t applied when I came in March, 2023.
He did wrote a notification reminder toward my next auto service coming up on 02/14/2024.
10/15/2023
Patrick B. VERIFIED CUSTOMER
Did a great job. Great dude. Recommend anyone this service & will always be interested in coming back!
10/15/2023
Donald N. VERIFIED CUSTOMER
Thank you!
10/14/2023
Mary N. VERIFIED CUSTOMER
I had an appointment on Friday, October 13th for an oil/filter change and tire rotation. Drew has always been helpful each time I need work done on my vehicle. The service department was busy, busy on thatch day. Regardless, their staff is always patient and service with a smile. I never feel rushed and all my questions are answered. The mechanic actually apologized for the lengthy time my appointment had taken. In my opinion, it’s more important that the job be done right versus fast! Thanks Rapids Honda I am throughly happy with the work I had done. I do have one request, it would be great if you offered more coupons for oil/filter and tire rotation. Just a suggestion. Thank you!
10/14/2023
Margaret E. VERIFIED CUSTOMER
Drew Mechley was great. The problem was with how long the service took today AND then it took even longer when I had to pull back in to have air put in my tires like I requested. Drew ended up having to do it himself. Every time I have a service appointment I always end up having to ask the service desk person to get something corrected. Never had a problem when any of the service desk folks that deal with the customers. It's always a problem with the detailers or mechanics not doing something, or doing it poorly.
10/14/2023
Kathy C. VERIFIED CUSTOMER
You marked that it needed an air filter that was just replaced 2 months ago. You marked that it needed a new cabin filter it was replaced just last year and since I am retired I don't drive very much. On the paperwork you marked that it was low a quart of oil I and my husband verified that the oil was full just before we brought it in.so I'm seeing scam written all over
10/14/2023
Laurie O. VERIFIED CUSTOMER
Great dealer! Great service!
10/14/2023
Diane T. VERIFIED CUSTOMER
I will do what I can to fill out the survey unless I need to logon to a site. If so and cannot fill out the survey — Drew did an excellent job assisting me. Timing was quick and he answered all my questions. I would give him 5 stars!
Diane