My only disappointment was that Shawn (or someone) didn’t actually talk to me about results of inspection. There was a little note about brake pads being a bit worn. If that’s the case, I would like to have known if that’s normal for amount of miles on vehicle and if next oil change is soon enough to look at it again.
10/12/2023
Yung X. VERIFIED CUSTOMER
Michael was very helpful , he was aware of customers that needed help and was quick to respond. Very informative of Honda vehicles and great suggestions.
10/12/2023
Jody S. VERIFIED CUSTOMER
It seems your coupons are worthless since you raise your prices when you find out I have one. Also, I asked for the price of the services I needed when I made my appointment but when I checked in the cost was around $100 more than was quoted. Not the first time it’s happened either. Next time I will expect a written estimate emailed to me in advance and for that estimate to be honored.
10/11/2023
Sandra K. VERIFIED CUSTOMER
Very poor communication. I was in the waiting room, informed I would be waiting. I closed out my movie to go to the front to see how much longer to see that they sent a TEXT to me 2 hours ago even though he knew I was in the waiting area waiting. Had I been home I would have been more attentive to my messages but I was onsite and I have always been notified in person, and I saw multiple people around me notified in person. Great customer service is why I bought 3 cars from Rapids, that and Wade, this was NOT great customer service.
10/11/2023
Terrance S. VERIFIED CUSTOMER
The staff and the service team was very helpful and courteous and was very pleased with how quick everything worked out
10/11/2023
Jennifer M. VERIFIED CUSTOMER
My car was finished faster then anticipated
10/11/2023
Shelly P. VERIFIED CUSTOMER
Excellent customer service!
10/11/2023
Cheryl B. VERIFIED CUSTOMER
BLONG in the service dept- and SCOTT a manager are so wonderful to work with. They are exceptionally kind and helpful. They ALWAYS make it a lot less stressful for me.. Thank You All
10/11/2023
Olga S. VERIFIED CUSTOMER
The best
10/11/2023
Paul D. VERIFIED CUSTOMER
Thanks
10/11/2023
Carrie T. VERIFIED CUSTOMER
Got me in and out. Amazing
10/10/2023
Tamara Y. VERIFIED CUSTOMER
Marlin is friendly and gets his customers out the door as soon as he can.