Mickel Estrada did an excellent job with informing me about what my service call and what to expect. Made me comfortable that I was in good hands. 100 percent as a service adviser. Helped me with all my questions and needs!!
9/13/2023
Dilli M. VERIFIED CUSTOMER
Great job ????
9/13/2023
Constance K. VERIFIED CUSTOMER
Thank you for your help
9/13/2023
Emily L. VERIFIED CUSTOMER
Very good. Very satisfied
9/12/2023
Stephanie P. VERIFIED CUSTOMER
Blong was very helpful. Explained everything. Thank you!
9/12/2023
Deborah O. VERIFIED CUSTOMER
It was a great experience!
9/12/2023
Jay B. VERIFIED CUSTOMER
Would be nice if you had an oil change quick lane but Its okay..
9/12/2023
Vilma P. VERIFIED CUSTOMER
Blood was amazing
9/12/2023
Julie E. VERIFIED CUSTOMER
Michael was exceptional with helping me with my scheduled appt today! He was very accommodating with my time frame of the service to be completed (hopefully) by a certain time, but was so kind & helpful when I had questions.
9/12/2023
Greg L. VERIFIED CUSTOMER
Usual good service
9/12/2023
Cory S. VERIFIED CUSTOMER
Please don't reach out to me to discuss my recent experience. I will not be taking my vehicle back to this location.
9/11/2023
Connie D. VERIFIED CUSTOMER
Got awesome service from Rapid Honda.
9/11/2023
David G. VERIFIED CUSTOMER
It shouldn’t take almost 2 hours to have your oil changed when you have a scheduled appointment.
9/10/2023
Mandy M. VERIFIED CUSTOMER
I dropped my SUV off and waiting on the service department area for 11 minutes before anybody acknowledged I was there. Yes, they were busy, looking for a stapler. Someone could have said hello, I’ll be with you soon.
This is not the first time. I get free car wash’s from Honda and I choose to pay 20$ a month to go somewhere that appreciates customer service. Every time I come to rapids Honda I have this problem even if I’m just getting a car wash.
I also purchased 4 oil changes on sale the day after thanksgiving last year. A few week later I sold that car to you and bought a brand new one. At the time of the sale I was told they would transfer to my new SUV. Well apparently they didn’t. I talked to the salesman today and he said he would let me keep two of them. I was told all four would transfer and now he’s telling me only two. I’m confused on why your team only let two transfer.
9/10/2023
Rick T. VERIFIED CUSTOMER
They were great to work with
9/10/2023
Clinton C. VERIFIED CUSTOMER
The team does a great job
9/10/2023
Lee B. VERIFIED CUSTOMER
I was satisfied... just not COMPLETELY. There was a time when the service rep would return to the customer the part that was replaced and explain the failure. Also, they would go through the entire invoice to explain what service had been done... and sometimes make recommendations. I'm sure Chad followed your protocol but we prefer the "old" way of doing business.
9/9/2023
Sheila M. VERIFIED CUSTOMER
Job well done.
9/9/2023
Tammy M. VERIFIED CUSTOMER
U are never greeted when u first get there. U can stand in line wait while sometimes service men are talking to each other before they address the customer. I had appt at 2:45 for an Oil change and tire rotation and it took over a hour and a half. And I had to check to see if my CRV was done they didn’t come get me, which it was.
9/9/2023
Connor P. VERIFIED CUSTOMER
Slow, drawn out service. Forgot about me and my car multiple times and had to call and get updates myself. Made up multiple excuses every time.