He is the best ! Always takes good care of our vehicle!
8/24/2023
Katherine P. VERIFIED CUSTOMER
Shawn was wonderful. Called me to discuss the check-in and made recommendations which I appreciated. I will definitely come back for future work and maintenance. Thank you.
I do wish you had more immediate openings for people though... this is now worse than scheduling a doctors appointment. Where is the urgent care? ;-)
8/23/2023
Jeff F. VERIFIED CUSTOMER
Lucas Smith was professional throughout our whole process. He made adjustments to my timeframe when I wanted to add new tires and brakes. When the time frame changed he communicated numerous times with updates and a plan moving forward. His work traits reflect very positively on Rapids Honda.
8/23/2023
Troy M. VERIFIED CUSTOMER
Very cordial and professional service.
8/23/2023
Sam J. VERIFIED CUSTOMER
The rapids honda team never fails to exceed expectations it is always a pleasure to get to see them<3
8/23/2023
Sharlene R. VERIFIED CUSTOMER
Very accommodating
Pleasant
And explain things so I could understand
8/23/2023
Bob N. VERIFIED CUSTOMER
Good job .
8/23/2023
Ben H. VERIFIED CUSTOMER
Your service managers have developed a bad habit of ignoring customers. Both when dropping off and picking up i was essentially ignored. I worked at a Honda dealership for years and we would fire people for that behavior. It’s also a stark contrast to the Brooklyn Center location. Do better.
8/22/2023
Haweya B. VERIFIED CUSTOMER
Yes am so satisfied with my recent service
8/22/2023
Connie M. VERIFIED CUSTOMER
Michael made everything easy and simple! Great customer service! Kudos
8/22/2023
Todd B. VERIFIED CUSTOMER
The mechanic caused the problems to my vehicle and Michale made sure to get everything taken care of. Thank you to Michael for the awesome customer interactions
8/21/2023
Tracy H. VERIFIED CUSTOMER
Michael Estrada went above and beyond!
8/21/2023
Phillip U. VERIFIED CUSTOMER
Great service
8/20/2023
Andrew G. VERIFIED CUSTOMER
Thanks Michael great job!!
8/20/2023
Aravind K. VERIFIED CUSTOMER
Great experience with the service advisor. Excellent job!!
8/20/2023
Jeanine C. VERIFIED CUSTOMER
Excellent customer service was provided by Michael!
8/19/2023
Richard B. VERIFIED CUSTOMER
Service department claims they checked a tire for a puncture because it was slowly losing air and said it seemed fine but that tire continued to lose air pressure and instead of driving 30 miles back to your dealership to have them check again, I took it to a Discount Tire near me and they found a nail which they removed and then repaired the puncture for no charge. Disappointed that I had to hassle with that issue.
8/18/2023
Tess E. VERIFIED CUSTOMER
Lucas was awesome! I hope he is well compensated for the great job he does. I will be asking for him from now on!