Not only was I pleased with the quality of the work,I was also very pleased with the clear communication and the timeliness of the service. Thank you so much.
6/14/2023
Savannah T. VERIFIED CUSTOMER
I believe that the customer service was very poor and there was a huge lack communication. My car sat for 3 months and nothing was done, and I understand the shortage of parts but we had no options for an aftermarket part until we decided to take my vehicle elsewhere and mentioned they were using an aftermarket part.
6/14/2023
Katrina F. VERIFIED CUSTOMER
Brody was very helpful
6/13/2023
Kari L. VERIFIED CUSTOMER
Lucas was very friendly and helpful!!!
6/13/2023
Patrick M. VERIFIED CUSTOMER
Very satisfied with the service I received at Rapids Honda today!!!!
6/13/2023
Janet A. VERIFIED CUSTOMER
Always pleasant and professional!
6/13/2023
Jennifer M. VERIFIED CUSTOMER
Michael was awesome…knowledgeable & genuine.
6/13/2023
Sandra P. VERIFIED CUSTOMER
I was grateful you guys were able to service my car, even though I was unexpectedly nearly 30 minutes late. Thank you!
6/13/2023
Elizabeth E. VERIFIED CUSTOMER
Brody was great. Very good communication and overall service!
6/11/2023
Collen P. VERIFIED CUSTOMER
Mike did a great job and was very professional. The work was done in the time promised and I got a car wash!
6/11/2023
Handson N. VERIFIED CUSTOMER
Excellent customer service by team Honda Rapids especially Mike who helped out with my Honda issues. All the guys
6/11/2023
Benito S. VERIFIED CUSTOMER
It toke q 2/2 to do and then you charge f ur putting in yhd cabin filter that I bought
6/11/2023
Jami G. VERIFIED CUSTOMER
Well done !
6/11/2023
Maxwell S. VERIFIED CUSTOMER
I called in advance several weeks prior to have the auto butler service put on my car. They didn't even notify me that it wasn't available. When I purchased the vehicle they gave me no option to cancel that service that I HAVE NOT BEEM ABLE TO GET IN 2 YEARS.
6/11/2023
John D. VERIFIED CUSTOMER
Lucas is really great. Very helpful, knowledgeable and pleasant. Rapids Honda is very lucky to have such a great employee. I will schedule with him for my next needed service.
6/10/2023
Beverely W. VERIFIED CUSTOMER
Kind, thorough, quick to respond, very interested in the best possible outcomes. Honest and transparent.
6/10/2023
Nancy C. VERIFIED CUSTOMER
when I bought my new hybrid, CRV, I paid for mats. They were on back order. When I brought the car in to have the roof racks installed, the customer service rep told me to call Marlon at 8:30. I felt like she should’ve had Marlon call me, and not make me do the work, since they were already paid for and I wrote out a check for cash for the car.
6/10/2023
Long Y. VERIFIED CUSTOMER
I was there for oil change Nd tire rotation. They couldn’t rotate my tires but make me sit there 1.5 hours and at the end said they cannot rotate. I have a coupon and the guy still charge me $60 plus for an oil change. It should be 50% off. Plus, the tech leave all my lights inside on and didn’t turn off. They didn’t even reset my oil gage. Ridiculous. I went back and they do nothing. Man this is really back. 10% satisfying. I should have been refund the full amount for making me sit there and wait and at the end was told cannot do.