I would ask for him again. Customer Service is not like it used to be and Lucas went over and above with explaining everything and using the new texting service that updates on car.
6/10/2023
Michelle H. VERIFIED CUSTOMER
He was very kind and very helpful.
6/10/2023
Sarah K. VERIFIED CUSTOMER
He’s great!
6/9/2023
Terry L. VERIFIED CUSTOMER
Chad was excellent to work with.
6/9/2023
Bonnie A. VERIFIED CUSTOMER
Michael was helpful and efficient. The work was done sooner than I expected!!!
6/9/2023
James K. VERIFIED CUSTOMER
The service writer was nice. I was very upset about the amount of time it took to get my car done. It was just an appointment for an oil change which I told would be an hour. It ended up being just shy of 2 hours. I expressed my disappointment to the service writer. He told me they were down to one person doing oil changes since they pulled one guy to do a trailer hitch. So I had an appointment but your dealership is more worried about getting something done for someone who must have just made a car deal and needed the trailer hitch done. Very upsetting that you do not value someone's time that had an appointment. I will not be using your service department or dealership again. I will let people know my experience there and how you do not value customers time. Only people buying a new car and the salesman getting their sale in.
6/9/2023
Long K. VERIFIED CUSTOMER
The driver side mirror that was put in during service was defective but I called Lucas back and he got parts ordered right away. Now just waiting for his call back when the parts arrive. Lucas has great customer service and is professional.
6/9/2023
Fathgur Rabbani. VERIFIED CUSTOMER
Excellent service by service consultant. Really loved it.
6/9/2023
Colleen B. VERIFIED CUSTOMER
They curious and pretty fast.
6/8/2023
Kristina M. VERIFIED CUSTOMER
Beautiful facility, helpful employees. 10/10 would recommend.
6/8/2023
David S. VERIFIED CUSTOMER
As always, great service.
6/8/2023
Chuck S. VERIFIED CUSTOMER
Charging $500 for a/c inspection is insanity. Other than that I had a great experience with the service I recieved
6/8/2023
Melanie S. VERIFIED CUSTOMER
I was very pleased with the customer service throughout the entire process.
6/8/2023
Linda C. VERIFIED CUSTOMER
Very nice and professional. Went out of his way to be of assistance.
6/8/2023
Paul N. VERIFIED CUSTOMER
The service itself was satisfactory, not getting the car wash was very disappointing and not getting the molding coming off on the front driver side wheel well issue resolved was very aggravating. I called this dude I think Shane was his name, he never called me back. I called the same dude about something immediately after purchasing the vehicle, I don't know how many times, never called me back. When I got to this appointment, I complained about this dude not calling me back and I wad told, that's Shane right there, he's with a customer but I'll have him talk to you when he's done. Never saw him again. I have an appointment next Friday because the seal on the air conditioner is apparently bad, and I'd like to have this body issue resolved at that time. The dealership claimed and the Carfax confirmed that this vehicle was never in an accident, and clearly it has been. Idk how you can explain that, but I really would like this body issue looked at next Friday.
6/8/2023
Vickie S. VERIFIED CUSTOMER
Everything works and done professionally
6/8/2023
Patti V. VERIFIED CUSTOMER
Michael Estrada was an outstanding advisor.. very nice, professional, explained everything & my overall experience was very good!!
6/8/2023
Donald N. VERIFIED CUSTOMER
Chad always takes great care of us when we bring our CRV in for service.
He’s our go-to guy at Rapids Honda!