He was very thorough. Everything was broken down so I could understand it. He actually listened to my concerns and I felt valued rather than just a number! Very impressed with his customer service.
11/8/2024
Kathleen K. VERIFIED CUSTOMER
While the service itself was very satisfactory and Shawn Did a good job once I got once he focused on me, I was very disappointed in that I stood a good 5 minutes if not more and the service area waiting for someone to even acknowledge me and say they'd be right with me including Sean. I was standing right in front of him and he was very very busy doing all kinds of paperwork and looking at his computer and after 5 minutes I finally had to say mi in the right place for service and he said Oh I'll be with you shortly. Once he got I got his attention then he was fine. But I was disappointed in Rapids Honda that not one single person in that service area said anything to me until I asked if I was in the right spot.
11/7/2024
Lauri E. VERIFIED CUSTOMER
Check in, follow up, great service, and I was surprised at how quickly service went. I appreciated the time the service associate took with me and answered any questions I had
11/7/2024
Shirley G. VERIFIED CUSTOMER
I was very pleased with the service thank you
11/7/2024
Kristen H. VERIFIED CUSTOMER
Blong did an awesome job! Very professional and respectful.
11/6/2024
Wally D. VERIFIED CUSTOMER
Chad was very easy to talk with and did not try to up sell any additional work. He was able to find and install a out of stock water pump and a car to get me home instead of having to wait.
11/6/2024
Matthew J. VERIFIED CUSTOMER
Offered to bring my car in from the rain which was the cherry on top for a great service experience :)
11/6/2024
Susan P. VERIFIED CUSTOMER
I love Rapids Honda! Drew was great. I came in with a inoperable windshield wiper. An honest job was completed to indicate a bolt was loose. I was thrilled when Rapids Honda said it was fixed at no charge! Thank you! I am so grateful!
11/6/2024
Larry B. VERIFIED CUSTOMER
Very fast
11/6/2024
Peter D. VERIFIED CUSTOMER
Mikey did a great job of getting my car fixed. He kept me informed all the way. good Job Mikey.
11/6/2024
Joanie D. VERIFIED CUSTOMER
Nice guy
11/5/2024
Sean B. VERIFIED CUSTOMER
Mathew was very helpful , knowledgeable, and patient through the process.
11/5/2024
Luann C. VERIFIED CUSTOMER
Michael was very professional and provided me with all of the pertinent information regarding my issue and insured that I was satisfied with the work that was completed.
11/5/2024
Thespo H. VERIFIED CUSTOMER
When I come to Honda I am so happy to see everyone you’re like a special friends ,and I am glad I got to know you .Thank you for your wonderful work and kindness.Stay safe your friend Thespo H
11/5/2024
Charles H. VERIFIED CUSTOMER
Matt was excellent! He was very professional and personable and treated me with respect. He was very good and comfortable to work with, also. The service was done in a very timely manner. I’m very happy with the how the whole process took place. Thank you! Chuck Hennen, Morris, Mn.
11/5/2024
Sonja S. VERIFIED CUSTOMER
Matthew Wirig did awesome with my 2014 Ford Taurus again. My battery just didnt seem right even after getting a part fixed about 2 weeks ago. He got a deal with it since it was only 1 yr old and also got me 4 new tires that were needed.
11/5/2024
Hailey W. VERIFIED CUSTOMER
The Rapids Honda team always does a great job. Friendly and thorough, I drive out of my way for their service.
11/5/2024
Gina A. VERIFIED CUSTOMER
Drew went above and beyond to help me and explain things to me. Very satisfied with my visit.
11/4/2024
Amy T. VERIFIED CUSTOMER
Shawn was welcoming and communicated everything clearly. I will return if service is needed.