Matt was a great help with my car problems today. Please tell him thank you for being patient with me!
2/19/2025
Elizabeth T. VERIFIED CUSTOMER
Thank you very much
2/18/2025
Chad T. VERIFIED CUSTOMER
Appreciate him taking care of a recall while I was in for the oil change. Had an appointment for three months down the road for that recall, and he took care of it at the same time. Also was told the recall repair would take theee hours when I booked that appointment, and he got it done in just over an hour with the oil change too.
2/18/2025
Debra O. VERIFIED CUSTOMER
Very friendly. On top of everything. Informative. Clear information. Thank you.
2/18/2025
Bill S. VERIFIED CUSTOMER
Shawn did a fine job.
Unfortunately, Honda is a mess. No employee can make up for that.
2/18/2025
Amber M. VERIFIED CUSTOMER
Michael was great!
2/18/2025
Jane R. VERIFIED CUSTOMER
Michael was very helpful in getting my car serviced quickly as I was heading out of town. He also alerted me to other services that need to be done at a time when it’s more convenient for me. He was friendly, professional, and very accommodating.
2/18/2025
Judy N. VERIFIED CUSTOMER
Mike was great—I very much appreciate him!!
2/18/2025
Joan C. VERIFIED CUSTOMER
I was very satisfied with Mikey‘s knowledge, patients and service.
2/18/2025
Patrick I. VERIFIED CUSTOMER
Very helpful and timely service. I'm very satisfied with the work performed and the issue was resolved. Will return for future maintenance and work.
2/18/2025
Colette A. VERIFIED CUSTOMER
Thanks for the amazing work ????
2/16/2025
Becky S. VERIFIED CUSTOMER
Loved that he informed of recommended services, but did not pressure at all to do the same day!
2/16/2025
Steve D. VERIFIED CUSTOMER
Thank you very much
2/15/2025
Jon K. VERIFIED CUSTOMER
Matt Wirig is a great service advisor, always easy to contact and communicate with about my vehicles. I’ll definitely contact him when I need more service.
2/15/2025
Anna O. VERIFIED CUSTOMER
Extremely disappointed with our service visit today. The one positive is that our vehicle was ready to pick up earlier than expected, but that's where it ends.
When we arrived at 7am for our appointment we were very clear with the gentleman that helped us, Shane, on how particular I am with my vehicle. I take significant measures to keep my vehicle like new and have the expectation that anyone servicing it will do the same. That was not the case today.
My driver's interior door panel was gouged, the door jamb and exposed carpet were treated like a step, resulting in muddy boot prints and scrapes, and the label for my brand new Husky floor liner is gone, leaving exposed sticky glue for debris to stick to (the technician could have AT LEAST left the label in the vehicle for me to glue back in place). This is a brand new 2025 HR-V. I am very disheartened and do not plan on returning to Rapids Honda for future service needs or purchases.
***See Google review for photos following my service today.
2/15/2025
Gerardo Z. VERIFIED CUSTOMER
Great service!
2/14/2025
Robert F. VERIFIED CUSTOMER
All went well. Thank you
2/14/2025
Anna W. VERIFIED CUSTOMER
Great job! Had some weird sounds from the cabin vents after pick up, went back in and it turned out a ketchup packet had fallen into the system when the team checked the cabin filter. Were able to get it out no issue, back to normal. Felt pretty stupid on that one, but alas, thanks for the help!!
2/14/2025
Courtney R. VERIFIED CUSTOMER
Nice work
2/14/2025
Bill S. VERIFIED CUSTOMER
Chad’s many years of experience has paid off. He noticed my windshield was cracked and he reached out to me when my car was in for an oil change and offered to get the windshield replaced that day. I said that would be great and he made it happen.