Chris was very good. He answered all the questions that we had and was very professional...Marvin Carr
2/6/2022
Penny F. VERIFIED CUSTOMER
Oscar Monroy my service representative was wonderful. He explained everything very clearly and made me feel very comfortable with what was needed.
Oscar is a 5 plus stars in my book. MKB is lucky to have someone like Oscar
Penny F
2/5/2022
Nicole R. VERIFIED CUSTOMER
I scheduled my truck for an oil change and then realized it needed it’s 30,000 mile service. I asked if the truck could get washed as well. My husband picked the truck up the following day. I had checked on the truck with my GMC app before he came to pick it up. All tires were 9-12 pounds OVERINFLATED. Texted Jason and asked him to fix that before pick up.
He did. They weren’t even but had less air.
No one even checked his ID or asked his name when my husband came to get the truck. He was very surprised, tried to show his license but wasn’t necessary.
My truck was dirtier then when I dropped it. DEF fluid looked like it had exploded in the gas door. Greasy fingerprints all around the gas door, both driver side doors, and white (again looked like DEF fluid all over the inside of the drivers door, steering wheel, front seat… needless to say, it was a mess. Never got washed.
It was an $800 service and that is how I get my truck back??? Pretty lame.
2/5/2022
Robert T. VERIFIED CUSTOMER
The service provided by Luis Castelan was excellent and the work was done well. The problem; however, was when I paid the bill. I used my credit card to pay the bill of $891.07. The cashier, Stephanie Cullen, said the payment did not go through. I showed her my bank visa statement on my phone that showed the payment had been applied to my credit card. Miss Cullen would not accept this. I ended up having to pay the bill again with my debit card. I went to my bank branch after leaving and the bank confirmed that I was charged twice for the same service. I have been going to MKB for all my vehicle needs for several years and I have not had a problem until now. I would like a call back and some assistance on resolving this issue.
2/5/2022
Cheryl B. VERIFIED CUSTOMER
Jason Moreno is fantastic! Unfortunately however, the service tech was unable to find the cause of the intermittent non-acceleration problem.
2/5/2022
Martha E. VERIFIED CUSTOMER
My appointment was at 9am and I arrived at 9am. I was not seen until 9:50 am. No one came to let me know it was going to take awhile to be seen, even though I could see some of the employees looking my way and wondering why I was still sitting in my car. I asked several times why this was taking so long. One employee told me it was because my service tech had to take a client who did not have an appointment. Shouldn't be have waited and not me? Eric finally got to me and was not apologetic.
The service was not up to par. Was very disappointed with the service at Marvin K Brown.
2/4/2022
Nancy P. VERIFIED CUSTOMER
Jason's service was just fine and sorry to see that Corky retired.
2/4/2022
Maryellena R. VERIFIED CUSTOMER
The employees were very kind everything was well explained, Thank you!
2/4/2022
Nancy R. VERIFIED CUSTOMER
Kevin is the best. He is honest, knowledgeable and cares about his customers. I wouldn’t work with anyone else.
2/4/2022
Risther L. VERIFIED CUSTOMER
Very knowledgeable and helpful!!!Thank you
2/4/2022
Leeann S. VERIFIED CUSTOMER
Chris was a very efficient service rep, met our needs very well
2/4/2022
Louie K. VERIFIED CUSTOMER
Oscar was very welcoming, empathic and concerned. Wanted to help and get us back on the road with our vehicle working. He assured us that we had nothing to worry about and he came through above and beyond. He is a very valuable employee for you folks.
2/4/2022
Taelor R. VERIFIED CUSTOMER
Oscars communication with me about my car and it’s status was great, he was very professional and friendly and made the experience quick and easy for me.
2/4/2022
Terry S. VERIFIED CUSTOMER
Excellent and friendly service.
2/4/2022
Alimantu K. VERIFIED CUSTOMER
Chris is exceptional and great at communicating. The service was fast and easy. I appreciate his knowledge on cars and his ability to break things down for me since I’m not very knowledgeable about cars. He is warm and friendly.
2/4/2022
Elenor K. VERIFIED CUSTOMER
Oscar is a very kind and efficient representative of your company. As an older widow who had a husband who took care of all automotive needs, I felt Oscar had my best interest in mind. ……very comforting.
2/4/2022
Jim Hays. VERIFIED CUSTOMER
1 hr oil change became 2 and half. Arrived at 7:05 departed 9:25.
2/3/2022
Ernest B. VERIFIED CUSTOMER
Chris was superb! Honest and friendly, and gave the best advice on my Caddy.
2/3/2022
STEVE W. VERIFIED CUSTOMER
Larry Ramos is always pleasant and efficient at what he does! He has earned my business and loyalty.