Excellent service!!
I felt like a valued customer.
1/26/2022
Scott S. VERIFIED CUSTOMER
First time meeting Jason. Pleasant and seemed genuinely interested in helping me out. Even allowed me to use a photo of a coupon I had forgotten at home. When asked how long, I asked , about 90 minutes. He answered likely closer to 120 minutes due to a variety of reasons. I expected it was to underpromise and over deliver. He under estimated it by an hour. 3 hours for an oil change is unacceptable. I don’t care if we are in Covid, out of Covid or well past Covid. Hire more help. You raised the price nearly 3x’s what is was only 3 years ago…
1/26/2022
Robin C. VERIFIED CUSTOMER
Jason was fantastic, explained and communicated everything. He also had my car done and washed in the time frame promised!
1/25/2022
Adam D. VERIFIED CUSTOMER
Set the appointment and clearly stated my coupon in the mail. Was advised to bring it. The technician or guy that took my vehicle was telling me that it will cost 20 more than the coupon. Then cashier made the changes but an overall disappointment. It took another cashier to have her give me 15% or 15 dollars off my service. From the advertisement to getting there was an F rated customer service experience. I understand inflation, seemed hard to honor the coupon. Will be thinking of other places to go in the future.
1/25/2022
Tamira C. VERIFIED CUSTOMER
Sean ofcourse was EXCEPTIONAL as always, and whomever corrected the issue that was causing "Mack" that's my truck, to sound like a clunker, thanks so much. I will soon t2ransition out of SD. But when I'm ready for my Cadillac in 2 years, I will miss doing business with all you kind folks. Big thanks to the Lovely cashier on the right that saved my favorite coffee cup from being lost forever.
1/25/2022
Wes C. VERIFIED CUSTOMER
My advisor should get a bonus for all the effort he put in to my car and it’s welfare. Thank you so much!!!
1/23/2022
Daran D. VERIFIED CUSTOMER
Erick was very professional, very knowledgeable and made our repair a breeze. We would like to thank your entire team and especially Erick.
1/23/2022
Juan H. VERIFIED CUSTOMER
Good service
1/23/2022
Paul O. VERIFIED CUSTOMER
Very responsive and smooth process
1/23/2022
Jennifer F. VERIFIED CUSTOMER
Luis is a great addition to your service managers. He has been the friendliest and most helpful person we have had. He genuinely cared about us as a customer and always kept in contact with what was going on with our vehicle. More service guys should
Be like him. He really made a bad situation much better.
1/22/2022
Kathleen C. VERIFIED CUSTOMER
As always Kevin Knapper's the best always ready to solve issues and make me feel comfortable knowing HE'S THE BEST ...THANK U SO MUCH
1/22/2022
Ronald R. VERIFIED CUSTOMER
Yes I will fill one out
1/22/2022
Melody M. VERIFIED CUSTOMER
Sean is very professional and provides excellent customer service. He always makes getting my vehicle serviced an effortless experience.
1/22/2022
Ruth H. VERIFIED CUSTOMER
I appreciated the time Oscar took with me. Besides taking care of business, he also shared his passion for running another half marathon.
Before I left, I also spoke with Frank St. Thomas who sold the Acadia to us about 3 years ago.
Very nice people.
1/22/2022
Steve B. VERIFIED CUSTOMER
Kevin has always been honest and straightforward with me. I appreciate his expertise and dependability. You don’t get big unwelcome surprises with Kevin!
1/22/2022
Raoul M. VERIFIED CUSTOMER
Excellent
1/22/2022
Jaclyn R. VERIFIED CUSTOMER
Sean was amazing. Please let him know that I was extremely impressed with his knowledge and support. I am, however disappointed in your dealership and overall inability to support customers. I do not blame any one individual but seems more of a leadership inability to lead. Luckily you have an outstanding staff. For 1.5 years I tried to buy a vehicle from you. I eventually tracked my own vehicle down and purchased from another dealer. It was very frustrating. And recently i was told that to have my car looked at by the service department I would have to let it sit for about a week on your lot. That makes no sense, appointments are to allow people to schedule a visit. Sitting on your lot waiting for a week is unreasonable. Seems a better estimate of timing would be way better customer service. I was also informed that you have no loner cars . I have a brand new car and my only option os to let it sit with you and rent a car???? This is unfortunate you have such poor leadership. Sean however was excellent to work with
1/21/2022
Patti C. VERIFIED CUSTOMER
Eric was very helpful and servicing and he made sure everything was taken care of on my car and took care of me as well.
1/21/2022
Donna B. VERIFIED CUSTOMER
Oscar Monroy was so awesome. He made my visit easy and fast. He has amazing Customer Service skills. Marvin K. Brown has a great employee in Oscar.
Donna B
1/21/2022
Carolyn K. VERIFIED CUSTOMER
Kevin always is always polite , keeps me well informed of progress with my car & is always very knowledgeable of his cars !! I’m very satisfied with Kevin !!! He is my go to man for sure !with my 2016 Encore !!!
Carolyn K