Eric is very easy to work with, ill be asking for him in the future
1/5/2022
Kathleen S. VERIFIED CUSTOMER
Taking a cross country road trip. Luis made sure I was good to go. Offered suggestions that would be beneficial to making the trip safe and uneventful. Thank you Luis!!
1/5/2022
Kimberly C. VERIFIED CUSTOMER
The service was great. Oscar greeted me and say he would be with me next. He explained the complete process and made sure transportation was taken care of.
1/5/2022
Wisam J. VERIFIED CUSTOMER
Excellent service
1/5/2022
VINCENT F. VERIFIED CUSTOMER
Kevin knepper has always provide excellent quality over the years. Cudo for kevin
1/4/2022
Virginia M. VERIFIED CUSTOMER
We have a 9.3 Saab - Viggen. We simply have tremendous confidence in Larry and his partnership with Ralph (Technician) to provide service and guidance on repair for this unique vehicle. Larry has also assisted us with linkages with superb craftsmen for wheel repair and window tinting services.
1/4/2022
Robert L. VERIFIED CUSTOMER
Eric did a great job as my service advisor
Thorough, personable, patient and understanding. I will ask for him the next time I come in
1/4/2022
David B. VERIFIED CUSTOMER
Oscar was very helpful, and service was very good.
1/4/2022
Robert V. VERIFIED CUSTOMER
Oscar got fully engaged to understand our needs, put a remedial plan into motion and applied efficient communication and follow up to get some major work done in a short period of time. Very impressive!
1/2/2022
Ronald M. VERIFIED CUSTOMER
I think it is poor customer service to not provide the Lyft ride to home and BACK to MKB. It really makes no logical sense. A service that should have cost me nothing because I have have the maintenance contract on the vehicle cost me $25, with tip. I was ask if I had a ride back, and I said I will ask my wife. If she could not. Then I thought I would ask MKB when they called to let me know my truck was completed to scheduled a ride for me. I was told at that point that you do not provide that. A service visit that should have cost me nothing because I have the maintenance contract, instead cost me $25 with tip. Again, makes no sense how would someone get back. Thank you.
1/2/2022
David C. VERIFIED CUSTOMER
Very professional and courteous. Sean's estimate of how long the safety recall repairs would take was only off by 5 minutes. Great service. Thanks, Sean!
1/1/2022
Thomas L. VERIFIED CUSTOMER
I had to leave the car due to a full shop at the dealer. They keep me informed of work performed and time schedule. I received messages from the service manager on how to contact him for questions or concerns. He was very professional.
1/1/2022
Martha H. VERIFIED CUSTOMER
There was no follow up. I had to speak with Mr. Ramos before it was resolved. I don't appreciate being told I will be contacted and I don't hear from him (Jared).
1/1/2022
Raoul M. VERIFIED CUSTOMER
Excellent
1/1/2022
Ramy Z. VERIFIED CUSTOMER
Erick was extremely helpful
1/1/2022
Sean M. VERIFIED CUSTOMER
Car still leaking fluids after 2 years and thousands of Dollars
1/1/2022
Javier C. VERIFIED CUSTOMER
Excellent service from Jason
12/31/2021
Christopher B. VERIFIED CUSTOMER
The tech broke my dashboard console (in 2 places) while conducting maintenance (scheduled airbag recall) and did not report it. Upon receiving the vehicle post maintenance I found 2 places where the dashboard was broken and told Oscar Monroy who was sincere and began immediately to correct the discrepancy. Oscar said he would contact me tomorrow regarding a solution.