Kevin is always my go to person for my vehicle. Everytime I need information or answers to my questions, he always provides above and behind. Kevin is an excellent representative for the dealership. He is the reason why I will always come to Marvin K Brown. Kevin is the man!!
12/27/2021
Anthony W. VERIFIED CUSTOMER
Oscar is awesome
12/25/2021
Brian D. VERIFIED CUSTOMER
N/a
12/25/2021
Neil K. VERIFIED CUSTOMER
Sean Heinen provided the best service I’ve experienced at a dealership.
Neil K
12/25/2021
Pamela M. VERIFIED CUSTOMER
Jared is very professional, extremely helpful and informative. He kept me in constant update of how and what was being done to my vehicle. Service was performed in a timely manner. It is always a joy and relief to have our vehicle in the care of Jared and his associates.
12/25/2021
Robyn K. VERIFIED CUSTOMER
Thank you
12/24/2021
Casandra P. VERIFIED CUSTOMER
My day started off crazy and I was very upset. OSCAR Was a God sent for the issues of my day and he showed great patience and lots of compassion for me as a customer. He did not allow me to be a angry black woman ???? an I am so greatful for my experience. God bless you Oscar and wish you many more positive experiences your great customer service is priceless.
12/24/2021
Al J. VERIFIED CUSTOMER
Kept me updated, honored all my coupons and was honest about all issues!
12/24/2021
Bobbi K. VERIFIED CUSTOMER
I brought in my late husband's 2016 Cadillac in pristine condition with less than 5000 miles on the odometer for an oil change. One of the mechanics had an accident and dented the car and scratched the paint. The dealership brought in some paint and dent people to fix the problem. When I went in to pick up the car, the scratch/dent looked worse than before. I am beyond distraught about this and hope that the next "fix" looks better. That being said, the representative Chris Elliott was very kind and helpful. I hope that this can be made right as my husband was a loyal customer and tremendous fan of Cadillac.
12/24/2021
Booker B. VERIFIED CUSTOMER
Kevin team and awesome job fixing the seat panels
12/24/2021
James B. VERIFIED CUSTOMER
Oscars service was outstanding
12/24/2021
Ronald T. VERIFIED CUSTOMER
Awesome experience, thanks Sean.
12/24/2021
Richard T. VERIFIED CUSTOMER
Always a pleasure to deal with Kevin Knepper and MKB for service on our Yukon. In 21 years of service, we have never had a problem or complaint. Other businesses should take a lesson from the standards, training and ethics at MKB! Thank You Kevin and MKB!
And Merry Christmas to all!
12/23/2021
Bill M. VERIFIED CUSTOMER
Jason professional straight forward and realistic on how and when my truck would get returned need more People like him. Much appreciated Bill M
12/23/2021
Norma B. VERIFIED CUSTOMER
Oscar was very courteous and understand. He goes out of his way to make sure customer is satisfied with service etc. . Appreciated his tending to us in a respectful manner.
Great service, thank you!
12/23/2021
Arthur C. VERIFIED CUSTOMER
Upon arrival for a scheduled appointment my advisor happened to be at lunch, that's when I met Sean and he was happy to help me get checked in and just let me just say, Wow he was very professional and very nice to work with. look forward to work with again.
Thanks,
Artie Cranor
12/23/2021
Michael S. VERIFIED CUSTOMER
Sean was great. Straightforward and considerate.
I’ll be back soon
12/23/2021
Brenna M. VERIFIED CUSTOMER
Oscar was amazing! So helpful and helped me out so much during the busy holiday season. He was able to get me my car fixed and ready for me faster than I could have imagined. Seriously the best!