Very appreciative of Eric’s assistance…
Kindness and spirit of service were given to
Me all the time!!
B. ****
12/17/2021
Esteban G. VERIFIED CUSTOMER
Keep up the good work !!!
12/17/2021
ROBERT V. VERIFIED CUSTOMER
Very Attentive, Friendly and Professional
12/16/2021
Yuvette R. VERIFIED CUSTOMER
And although we weren't satisfied with our over all experience, we were satisfied with Sean Heinen's help.
Mrs. Yuvette R
12/16/2021
Vern L. VERIFIED CUSTOMER
This was my first time with service writer Oscar Monroy and I have to say what a very refreshing experience it was. He absolutely connects and communicates with clients and I really appreciated his professionalism. He also has a very friendly manner. Looking forward to my next service visit with Oscsr. On a sidenote Larry Ramos the Service director is also outstanding and has always made me feel well attended to. At a time when many businesses are lacking in good customer service, Marvin K Brown‘s service team is a refreshing change. Thanks to the entire team that makes it all come together.
Vern L
12/16/2021
Seth C. VERIFIED CUSTOMER
Chris Elliot is very professional and a really good guy. He answered all my questions and called me to update me when needed. I was well taken care of. I will continue to ask for him to my advisor at Marvin K. Brown with any car issues I may have in the future.
12/16/2021
Luis N. VERIFIED CUSTOMER
Working with Jared was great. Very satisfied with the service.
12/16/2021
Kathleen C. VERIFIED CUSTOMER
Excellent mgmt Team work & job PRIDE This team prides itself on honesty, great job & HONESTY. THEY R THE BEST.
12/15/2021
Mark S. VERIFIED CUSTOMER
Sean is always very helpful and informative . He keeps me in the loop about what’s going on with my Cadillac
12/15/2021
Lance R. VERIFIED CUSTOMER
Jared is fantastic, he always takes care of me (especially in a pinch), treats me kindly and with respect, and is as quick as the situation allows. Id recommend him and Marvin K. Brown to anyone and everyone. Thank you so much!!
12/15/2021
Latoya R. VERIFIED CUSTOMER
Car ready by time specified, helped me with head rest!!
12/15/2021
Ryan C. VERIFIED CUSTOMER
Really appreciated Sean throughout this process, excellent communication and attention to customer service!
12/15/2021
Julia H. VERIFIED CUSTOMER
Chris was great and very professional!
Excellent job !!!!
12/15/2021
Marc C. VERIFIED CUSTOMER
Friendly, knowledgeable service
12/14/2021
Larry J. VERIFIED CUSTOMER
Mr. Elliot was great, all around good dude. I felt like he was there to service my car, not to rip me off. I would like to deal with him all the time.
12/14/2021
Letitia O. VERIFIED CUSTOMER
I set up my appointment for the 7th but because there was not a car available that day. The service manger had me reschedule to the 13th. I show up and no car is as available for me. I had to wait there 6 hours. I could have brought my look ap top if I'd known.
12/14/2021
Lina N. VERIFIED CUSTOMER
I believe the Marvin K. Brown is been overwhelmed with cars since the nearest Cadillac dealership closed. There has been lots of issues with loaner cars. I made an appointment 6 weeks in advance to ensure a loaner and I show up with no loaner and was asked what I would like to do? I said I specifically booked this appointment 6 weeks ago to ensure a loaner. I was stuck with an embarrassing Buick rental from Hertz. Also, Oscar service advisor is not a friendly employee. He mentions many weird and rude comments in a very calm and soft voice to sound sincere yet not so sincere. He asked me to go check for the foreman while he’s in a meeting to see how long it would be. I said I’m sorry that not my job and it’s very rude to ask me to do that. If you would like further explanation of the situation I can elaborate. It was a very bad experience, and seems to be getting worse than better. I am rethinking another lease from Cadillac even though I have leased a Cadillac for many years.
12/14/2021
Sandy J. VERIFIED CUSTOMER
Jared is always professional and takes great care of my vehicle!!
12/12/2021
Gwendolyn R. VERIFIED CUSTOMER
Jared is a thoughtful , competent, and courteous service advisor.