Christopher is great to work with and provides excellent customer service.
11/19/2021
DAVID L. VERIFIED CUSTOMER
Thank you for your honesty ????
11/19/2021
Channing M. VERIFIED CUSTOMER
Jared was the most competent person I've ever dealt with at a dealership. He was courteous, efficient, and prompt. If there were more employees like him, you could double your business(not that I noticed a lack of customers). Jared made the recall a pleasure and even took care of an ancillary problem that had been plaguing me.
11/19/2021
Kevin B. VERIFIED CUSTOMER
Job well done by Oscar..
11/19/2021
James C. VERIFIED CUSTOMER
I was happy with customer service process.
But after renting a car for the day, I picked up me Cadi late afternoon, drove out to get to a meeting, and the engine light is ON.
It wasn't on when I brought in.
Called. Now I have go hack in tomorrow. Not happy to do that.
11/19/2021
C H. VERIFIED CUSTOMER
Kevin Knepper has been my service advisor for 20 yes or so & is by far the absolute best. Thank You Kevin
11/19/2021
Jacob L. VERIFIED CUSTOMER
We have had our vehicle serviced multiple times for an oil change, it took 1 hour. Today it took 3 hours without any advanced notice. This is completely unacceptable. I would have never brought the car in when I did if I knew it would take that long. I missed pick ups for my children that cost me a lot of money. You can’t do this to people. I’m very disappointed and dissatisfied.
Kyndra Leach
11/19/2021
Suzanne B. VERIFIED CUSTOMER
Great job
11/19/2021
FRANK G. VERIFIED CUSTOMER
The worst service ever anywhere. Not with Chris specifically he was ok but every other thing absolutely terrible. I’ll never buy a Cadillac again ever
11/19/2021
Travis H. VERIFIED CUSTOMER
Luis was very professional and considerate made it easy for me to make my appointments that I had scheduled, easy day.
Thank you!
11/19/2021
Dwane C. VERIFIED CUSTOMER
Thanks Jarrod.
11/19/2021
Maritza H. VERIFIED CUSTOMER
Thanks for your service.
11/18/2021
Kevin F. VERIFIED CUSTOMER
Oscar was very informative and continued to update on the status of my vehicle. Oscar provided excellent customer service, making MKB the best dealership experience to date.
I didn’t purchase my vehicle at MKB due to a lack of inventory however, I will continue to maintain my vehicle with this dealership.
11/18/2021
Steve R. VERIFIED CUSTOMER
Kevin is a great Service Advisor.
11/18/2021
LONI F. VERIFIED CUSTOMER
He was very professional quick and friendly.
11/18/2021
Larry O. VERIFIED CUSTOMER
Kevin is the best!
11/18/2021
Brian M. VERIFIED CUSTOMER
9 days for simple service is unacceptable. I have never experienced anything like this.
11/18/2021
Russell B. VERIFIED CUSTOMER
Made an appointment to have the driver's side visor replaced. Showed up and Sean took care of me and I was was out of there in an hour. Grrat.
11/18/2021
Debbie B. VERIFIED CUSTOMER
Super nice guy, speedy service, accommodating!
11/18/2021
Richard D. VERIFIED CUSTOMER
Chris was very professional and easy to work with. I will call him the next time I need service on my SRX. I have it serviced at MKB since I purchased it in 2012.