I was very impressed with the service the young man was very jelpful and professional warm and gentle and knowledgeable and very helpful
11/2/2021
Jessica Y. VERIFIED CUSTOMER
Chris was very accommodating and despite being short staffed I was out of there fairly quickly.
11/2/2021
Arthur S. VERIFIED CUSTOMER
On time - on the money
11/2/2021
Merri Beth. VERIFIED CUSTOMER
Luis was very professional and polite it was an overall very good experience.
10/31/2021
Chelsea B. VERIFIED CUSTOMER
Oscar is so friendly and walked me through everything my car needed! My car was ready on time and washed.
10/31/2021
William C. VERIFIED CUSTOMER
Jared and service did a great job on our XT5! Love that car!
10/31/2021
Deborah R. VERIFIED CUSTOMER
I look forward to Luis calling me to set up an appointment for my transmission
10/31/2021
Carol C. VERIFIED CUSTOMER
Sean Heinen is wonderful! He listens, he cares, and he does everything possible to provide excellent, cheery service and delight his costs! I am always so happy to work with him, and will keep coming back for the honest, dedicated care he provides!
10/30/2021
Douglas M. VERIFIED CUSTOMER
Kevin Knepper is an excellent service advisor.
10/30/2021
Bwe, Inc.. VERIFIED CUSTOMER
Everything was great except that you were not able to replace the connection to my gas inlet; as we discussed. There was no communication as to why or any other detail or notes.
10/29/2021
Russell B. VERIFIED CUSTOMER
Sean was very professional. He has been my service person for a long time.
10/29/2021
Harry S. VERIFIED CUSTOMER
Very satisfied with your great service, Erick. Thank you
10/29/2021
PATRICIA L. VERIFIED CUSTOMER
Thoroughly explained issues
10/29/2021
Joe S. VERIFIED CUSTOMER
Your system sends out a text massage that indicates you can text questions to your service writer over two days I texted him for and update. Only to find out he didn’t even know the text massage system existed. Seriously ? Seven attempts to call him your phone system is nothing more than a run around and when you do
talk to someone they put you on hold or you get hung up on. The only way I ever found out any status on my car at all was for me to fight your phone system to get a hold of someone to ask.
10/29/2021
Richard O. VERIFIED CUSTOMER
I believe my procedure involved the partial disassembly of the steering column...even if not , my brite lights are not functioning
10/29/2021
Charles D. VERIFIED CUSTOMER
Kevin did an awesome job!!
10/29/2021
Ryan F. VERIFIED CUSTOMER
Excellent customer service excellent service advisor . Communication was great . Top notch service .
10/29/2021
Patrick O. VERIFIED CUSTOMER
Dropped the vehicle off at 1030 for a 1045 appointment for scheduled maintenance. Appointment was a wait for vehicle and was told the maintenance time would be 90 minutes. After one hour and forty five minutes, I finally see my vehicle enter the bay for service. Service was complete about 45 minutes later. I saw several people drop their vehicle off after me and were complete long before my vehicle. Definitely not a customer service friendly environment at MKB. This is not my first bad experience at MKB but my fifth. I wish I could sell back my service plan I purchased and find a better customer service friendly environment. Would give the service department negative five stars. Additionally, another service advisor had to get my vehicle since the one I had the appointment with was absent once my vehicle entered the bay for service. Once my service agreement is fulfilled, I will not take back to MKB for service. If I plan on purchasing a Cadillac in the future, it will not be from MKB.
10/29/2021
Mike F. VERIFIED CUSTOMER
Very good all the way around. One item i found specific to a diesel is the def fluid was not topped off so I did that on way home. Cheers Mike
10/29/2021
Kathy H. VERIFIED CUSTOMER
Great help from all angles of this business. Everyone is super friendly and those coupons sent to my house sure did save alot