Marvin K. Brown Auto Repair Service Center

Kevin is by far one of the best representatives you have at Marvin K Brown. He is very attentive to my automotive needs and is personable as well. I always look forward to my next visit because of his excellent customer service!

The service advisor was very professional kept me in touch with the status of the vehicle

very personable. No high pressure.

Paul and Kevin did an exceptional job turning around a very poor experience I received from your service writer Chris. It was so poor, I was placed in a position to express my displeasure on social media. Your service Rep Chris from Marvin K Brown needs to learn providing lies and making false statements / accusations is unacceptable and won't be tolerated by this customer. Because of Paul's stellar attitude and customer service under the guidance/ Support of Kevin i'll continue to do business at Marvin K Brown. I want to make it clear I won't be having any further interactions with this other service Writer. Infact. I plan on meeting with the owner of MKB as I'm sure she won't be pleased on how this customers property and customer experience was handled. Respectful...

Chris is a great guy, very helpful and knowledgable. Thanks for being a consummate professional

Kathleen is great. Friendly and professional

Oscar Monroy is knowledgeable and provided exceptional service. I’ll be back for my future service needs.

Had an appointment at 1pm for an alignment. Got there early. Shawn took 2 hours to tell me my vehicle has not been worked on sitting there in the heat. Needed another hour. So, you never did my alignment. It was a complete waste of my time now id like a free alignment please.

I usually work with Sean in service but I had a window issue and oil leak on my Gmc and felt I needed to see a service tech immediately. So I talked to service and they told me that I could Hemry in the following day at 7:30 am. I was told that my diagnostics on my truck would run $195 each. But the $195 would go towards my service if work was completed. I agreed and brought my truck in. I got a rental car because I was told 2 days for a diagnostic. No problem. 2 days past and I haven’t heard from Chris I left a few messages no answer. So on the end of the second day I show up to MKB and talk to Chris. He says my truck probably won’t be seen for 3-4 days and he told me this the first day which he didn’t. I thought I had an appointment and my truck was inline. I would have not brought my truck in and rent a car if I new I would have to pay for 4-5 days of rental. So the weekend passes and I call Chris Monday and leave a couple messages on status of my truck no response. I finally get a call Tuesday afternoon that they completed. So I go to pick it up. I was told 1 part would take 10 days and the second part there was no time when this part would arrive because no dealerships have any. Chris gives me a bill and when I ask him about the credit towards $195 I paid would it be deducted from my bill when I bring my truck back he says no and tells me that no one should have told me that. Then I proceed to remind him I have a Costco 15% discount code he says I can’t use it. I leave his office and go talk to cashier about how frustrated I am with Chris and they tell me I am able to use my discount code so she gets a manager and I finally get to use my discount code. It was Really frustrating working with him. I definitely will not see him again.

Sean was very professional, thorough, and a pleasure to work with.

Kept me Informed and tried her best to get car fixed.

Oscar is super professional, kind and polite. He delivered as explained and helped us so much with transportation. He’s the best!!!

I am very disappointed in my service experience. My service tech Chris was very attentive to my needs but the service department failed poorly in diagnosing my suv issues. I am a full time working mother and my time is just as valuable as anyone. When I came in for a regular oil change I mentioned that there was an unexplained rattling noise. When my car was finished they said they didn’t hear anything and my suv was fine. I drove one day before I had to bring it back only to find out my whole muffler needed to be replaced! They didn’t communicate with my service technician when the parts actually came in I had to inform him! Now I haven’t had my suv back 1 week and I have another message that indicates something is wrong with my drivers side door! When will it stop ? I pay a lot of money for my luxury suv with all of these issues I should have stayed with my Dodge !

Kevin Is FABULOUS ... Thank You ... ONLY GO TO KEVIN & YES IM SPOILED. ;)

Very happy with Buick and with my service advisor, Chris Elliot. Thank you.

To long waiting time for diagnostic and repair. My car was there for 13 days for a small repair. I am ruining Executive Transportation service. I lost $6000 in revenue I l

Thank you for your wonderful service.

Completed service requested in a timely manner, thanks!

Service provided was great. Only issue is I was never notified my vehicle was done. I had to call to find out even after txting the number I had no response.

I appreciate the personal relationship and professional service rendered in the interest of maintaining my vehicle.