Outside of the length of time to complete the service, I was please with the result. Kathleen was a great service advisor; she went above and beyond. Thank you!
3/12/2023
Edward C. VERIFIED CUSTOMER
Mr Knepper has been very professional from the get-go.
Superb customer service skills! Appreciate it greatly.
3/12/2023
Judy H. VERIFIED CUSTOMER
Kevin is great to work with.
3/12/2023
Megan S. VERIFIED CUSTOMER
Chris from service was great!
3/12/2023
Darby M. VERIFIED CUSTOMER
Kevin is incredible. Truly. He is caring and trustworthy and knowledgeable and so very kind! Never let him go! If you do I’ll sell my SRX even though we love MKB! Best wishes always!
3/11/2023
Madison S. VERIFIED CUSTOMER
I paid $200 for you all to tell me there is nothing wrong with my car. I am aware it is an issue that is intermittent but rather than looking more into the issue / listening to me about that the problem is, I was give two options. Either you keep my car for an unknown amount of time or I “wait for my car to break down again.” Rather than looking into the problem more, I felt blown off. I talked to people who were in the car when me when the problem occurred and they were appalled that I was told nothing was wrong. I have NEVER written a bad review anywhere I have been, so the fact I am taking the time to do so, says a lot. There is a lot more I can say about my horrible experience but suffice to say I will never be coming back and I am tempted to leave a bad public review as well.
3/11/2023
Sandra G. VERIFIED CUSTOMER
I love the customer service they provide my service was awsome
3/11/2023
Dennis A. VERIFIED CUSTOMER
Sean seems excellent car is still not correct. Hopefully soon it will be.
3/11/2023
Brian L. VERIFIED CUSTOMER
Great job
3/11/2023
Peggy M. VERIFIED CUSTOMER
Excellent communication, attention to all my concerns, other staff helping meet my needs while I was waiting. Also laid out what would be my next service needs, very helpful
3/11/2023
James H. VERIFIED CUSTOMER
Sean was very helpful and friendly. He worked extra hard to make my repairs end on a good note. Jim Harrison
3/11/2023
Sunny J. VERIFIED CUSTOMER
Alicia, was helpful and quick in response. Thank you!
3/10/2023
Curt G. VERIFIED CUSTOMER
Kevin is the best and the reason why we come back
3/10/2023
David W. VERIFIED CUSTOMER
Did a great job. Very helpful.
3/10/2023
Justin M. VERIFIED CUSTOMER
I waited 2 hours just for them to say they couldn't work on my car. It would be nice to know that management declined it sooner.
3/10/2023
Charles B. VERIFIED CUSTOMER
Kathleen IS AMAZING. She always has time to talk and explain and advises honesty.
Ask for her when you go
3/10/2023
Paul S. VERIFIED CUSTOMER
Quick, simple, thorough!
3/10/2023
Randy C. VERIFIED CUSTOMER
Sean was completely on it and I was impressed with the customer service He is a great service advisor and totally up front what to expect. You are fortunate to have him. Thanks for the great service.
3/10/2023
Douglas M. VERIFIED CUSTOMER
Kevin is an outstanding technician who provides solid direction for the services needed to keep my CTS in excellent condition. He’s a person I can trust to guide me and I appreciate his care and concern for me as well during the process.