Alicia was very sweet and professional through and through . My complaint is the absurd waiting period between my car’s drop off & finally getting a technician to take a look at it , only to find out all my car needed was a new battery replacement . I dropped my Cadillac 2020 XT4 off on Monday the 27th, and did not get a diagnosis until Friday the 3rd. Again, the only issue was a bad battery. I was not given/ offered a loaner vehicle , so I went 5 business days without any transportation. Once I felt I needed a car , I asked for a loaner & was told I was on a wait list. Turn around service time should not have taken all week for a bad battery and the inconvenience of me without transportation assistance from the service department . Disappointing .
3/5/2023
Josephine S. VERIFIED CUSTOMER
He was really good super nice and family oriented guy
He went out of his way to make sure our vehicle was ready on time and we were comfortable since I was there very early with my child
10/10 he deserves a raise
3/5/2023
Aurora D. VERIFIED CUSTOMER
We’re happy customers and newly found friends, we trust you with our 2019 XT5 to be continuously reliable/safe for us to use as long as we can drive.
Thank you,
Andrew and Aurora D
3/5/2023
Lynn S. VERIFIED CUSTOMER
Customer service was great and the lobby area was clean and very refreshing
3/5/2023
Reed W. VERIFIED CUSTOMER
Kathleen is always helpful and knowledgeable. Really appreciate her customer service and advice.
3/5/2023
Mark F. VERIFIED CUSTOMER
Completely dissatisfied. $195 charge to tell me you can't fix the vehicle because the part is on national backorder with no delivery ETA. What, is the truck supposed to sit in service for an indeterminate length of time? Ridiculous and thievery in my opinion.
3/4/2023
Gustavo Q. VERIFIED CUSTOMER
Great Service and Professionalism!
3/4/2023
Marc E. VERIFIED CUSTOMER
Sean has been my service rep for a number of Buick & GMC vehicles. Thanks
3/4/2023
Lewis S. VERIFIED CUSTOMER
Oscar exhibited five star service and insured that my vehicle was properly diagnosed as well as taken care of. He is a great communicator and a wonderful service advisor.
3/4/2023
Eugene E. VERIFIED CUSTOMER
The service manager went above and beyond to correct a misunderstanding with the service advisor. All issues were resolved in a professional manner.
3/4/2023
Todd M. VERIFIED CUSTOMER
Kathleen,
Does a great job and keeps me updated during the entire service process.
3/4/2023
Jeff T. VERIFIED CUSTOMER
There were several things that Oscar said to me that I did not apprciate. The last thing he said to me after I spent $811.00 for brake pads/rotors installed and diagnostics... "Have a nice life Jeff." This was probably because he knows that I will never be back. I appreciate all of the years of great service at Marvin K Brown on my Buick Raineer in the past, but those days are over.. The Raineer is in bad shape and it would've cost a small fortune to get it in reliable working order at MKB. In the words of Oscar Monroy, "Have a nice life."
3/3/2023
Charles G. VERIFIED CUSTOMER
Fixed everything!
3/3/2023
Piero R. VERIFIED CUSTOMER
Great service as usual. Thank you very much again.
3/3/2023
Deborah G. VERIFIED CUSTOMER
Kevin Knepper is the BEST ever!!! Always delivers wonderful service!!!!
3/3/2023
Todd M. VERIFIED CUSTOMER
Kathleen,
Was great and I’m very happy with her service and follow through.
thanks Kathleen.
3/3/2023
Russell B. VERIFIED CUSTOMER
Sean was great
3/3/2023
Douglas M. VERIFIED CUSTOMER
Service is always excellent. Thank you Sean!
3/2/2023
Jul V. VERIFIED CUSTOMER
Oscar was timely and courteous. Great to work with very friendly.
3/2/2023
Emmanuel R. VERIFIED CUSTOMER
After 10 days of waiting my car still not fix. It was very uncomfortable driving my car to our house coz the screen not working at all ,check engine still on . I was very disappointed.