Marvin K. Brown Auto Repair Service Center

Always professional and appreciate his superb customer skillls Thanks!

Great service, Corky is always a pleasure to work with. Thank you.

Tony does a great job!

I only make my appointments and deal with me Chavez,he deserves a raise !! The best there.

Larry was very professional and so helpful. He’s a great asset to your organization!

I had my Saab 9-3 in your place. I just picked it up this afternoon. My customer number is 400760. I asked for a copy of my invoice before paying. I received the prompt online to pay. I did so. My person was Corky, but he was busy, so another guy gave me my invoice. The reason I originally had to return it was because I had my airbag recall taken care of there. When your service specialists installed the airbags, somehow the windows lost their programming. They kept going up and down. I called after that incident and the serviceman just said "No problem. Bring it back and we'll take care of it." I noted that when I brought the car in to get tires and an alignment. It was acknowledged and Corky noted to put it in customer complaint. On my invoice, I paid 85.00 to have the windows reset. This is why I asked for a copy of the work done before I paid...so I wouldn't have to come back and deal with this. Secondly. I was told my seat wasn't operating. That is not true. It would 85 to look at it. My seat was fine when I left the car and fine when I picked it up. I needed all 4 tires replaced on my Saab. I asked for the Michelin Pilot A/S3 Plus tires. My old tires were A/S plus. I was told the AS3 Plus tires are no longer available. Not true. I can buy them for $142.99 each. They are high-performance tires. https://www.tirebuyer.com/tires/michelin/pilot-sport-a-s-3-plus/p/TV060001955 Instead, I was offered the Goodyear Assurance Weatherready tires at 155.49 each and was told these were cheaper than the Michelins, too. The tires I wanted are available and they are less than the Goodyear tires. Are these tires high performance? On your sign, it says you match pricing on tires. I showed the guys today that I could buy the GoodYear tires for 147 each. I showed them the ad and pointed to the price match sign. They said they didn't know...I told them I'd take care of it. Finally, the actual mileage on my car is 66708. On the mileage in spot on the invoice, it says 72340. That's my trip mileage...7,234.0 That will mess up my mileage records. I am very much disappointed at the sloppy work and inattention to detail. I trust your dealership to take care of my car because I don't know how. But, I don't like being taken advantage of or deceived. I'm not stupid--I just can't fix cars. If it was one oversight, fine. But, I even dropped my car off Wednesday night and my car wasn't ready until Friday morning...for new tires and an oil change. I really don't know what to say. Do you? Can you imagine wanting to entrust your personal safety and confidence when this is what you get? Peggy P

When I arrived at the dealership the service advisor assigned to me wasn't present, but Anthony took good care of me and got my car for service.

Jarred was really really great! We brought our car to get serviced for the very first time and he communicated when it was finished and was super informative! My husband even noticed he was a great customer service rep!!

I VERY MUCH APPRECIATE ANTHONY D. THANK U SO VERY MUCH...SINCERELY,TINAMARIE??????....

Tony was awesome. He was a nice guy and helped me make decisions on what services to do with my car. My only complaint was the WiFi in the building. It wasn’t that strong and I had a hard time staying online.

Kevin is outstanding. Rich Sells

Thank you for taking the time to find the issues I described and making sure they were fixed. I appreciate how you stay in contact with me throughout the service, it always gives me peace of mind.

Nicely done.

My regular Service Advisor is Anthony Deriso, who i like very much. Tony is young ,not as experienced and came on more like a salesman than a Service Advisor.

Kevin is always a pleasure to work with. Friendly, efficient, and knows his stuff.

I picked up the car today at 4:30 I drove nice as the week goes you can send me more service and I will comment on those days thank you so much Sandra C

Airways nice to have someone you true your vehicle to.

I like to thank Corky and the Marvin k Brown team, I get a peace of mind knowing my vehicle will be in good hands when left their for service thanks God bless!

Fantastic Service Advisor!

Kevin does a great job. And pays close attention To details and customer needs !!!!