Luis and Jared did excellent jobs making sure I knew what to expect and how long it would take ~ it was a great experience ~ and I haven’t always been able to say these things at most other service places I’ve used over the years. Thanks Team MKB!!
3/14/2020
David H. VERIFIED CUSTOMER
Big help getting my repair taken in a timely manner so I wouldn’t stuck there all day.
3/14/2020
David S. VERIFIED CUSTOMER
Anthony is top notch, always takes care of me.
3/14/2020
Ryan R. VERIFIED CUSTOMER
Sean is a great advisor. He was right there with me, kept me informed while my car is being looked at. MKB fixed the issue under warranty. They even provided me a loaner.
3/13/2020
Brent R. VERIFIED CUSTOMER
Robert is very kind, explains his recommendations very well, and was mindful to direct me to applicable discounts.
3/13/2020
Grace C. VERIFIED CUSTOMER
Antonio Chavez was knowledgeable, kind and helpful. Great 1st time experience at Cadillac.
3/13/2020
Linhkieu N. VERIFIED CUSTOMER
Robert Congdon always take good care of me.
3/13/2020
DAVID H. VERIFIED CUSTOMER
On time and repaired in time quoted
Knows your product.
3/13/2020
Gene P. VERIFIED CUSTOMER
Outstanding service
3/13/2020
Jack L. VERIFIED CUSTOMER
Kevin is always pro active and professional. Working with him for 20 years. Always great.
3/13/2020
Demario C. VERIFIED CUSTOMER
Nice work
3/13/2020
Maria D. VERIFIED CUSTOMER
Tony insisted I get my alignment done, I’ve driven my car for less than 5k a year.
I decided against it, then I politely ask him to do a complimentary car wash and that wasn’t done. I also asked him how long he said close to three hours. My car was ready in 1 hour and a half. I could have waited and maybe test drove the new encore gx and the Cadillac Xt5.
Thank you for reading my comments, I will be visiting to service my car but will look for another service representative
3/12/2020
Michael D. VERIFIED CUSTOMER
Robert was awesome and had me in and out in less than 30 minutes. He also showed me Features on My car and how to operate them.
3/12/2020
Ron W. VERIFIED CUSTOMER
Thanks
3/12/2020
Sherry B. VERIFIED CUSTOMER
Returned my loaner vehicle this afternoon only to find that there was a dent in the drivers side door. I have to own that because the car was in my possession. The car wash sucked. I feel that the cars that are left for service should not only be washed, but detailed. My vehicle was returned to me today looking like it had just been sprayed off! Cadillac is a vehicle that I have aspired to own for many years. My car was returned to me this afternoon less than stellar. Cadillac is a name! Treat your clients like they have a name as well!
3/12/2020
Michelle A. VERIFIED CUSTOMER
Thank you Antonio for everything
3/11/2020
JULIO G. VERIFIED CUSTOMER
Thank you for all the wonderful years you took care of my veichle. Always professional and in a good sunny positive mood. Like talking to a friend. With much appreciation. JULIO G
3/11/2020
Lourdes S. VERIFIED CUSTOMER
Jared was friendly and helpful! I'm Really happy with his customer service!!!!
3/11/2020
KAY V. VERIFIED CUSTOMER
Anthony is better than terrific! 11 out of 10. He explained everything so I understood what needed to be done on my car. Since it took longer than expected, he kept me informed of the status of my car. He was great!
3/11/2020
Maggie F. VERIFIED CUSTOMER
Everyone was professional & friendly, checking in to keep me updated at the busy stage of checking in and confirming time between start, finish and any change that might arise.