Marvin K. Brown Auto Repair Service Center

Anthony is always very helpful and friendly. I always schedule my appointments with him.

Thank you for the courteous service provided

Robert is the best! He’s always the consummate professional....and he looks good

Good job in and out on time

Corky was great did everything! He could too get me in and out Thank You for the great service and very nice staff!

Kevin is awesome! Professional, efficient, reliable and so helpful. He makes his customers feel taken care of. He adds to the family owned atmosphere of Marvin K Brown. It’s why my family has been with MKB for years.

Kevin is great.

I did not receive the complementary car wash as promised.

Excellent customer service

I was told that my car would be washed, but it wasn’t washed.

An also Well Done from me----Dale C

Thanks for communicating with me while the repair work was underway. I very much appreciate the communication updates!

No issues Sean did a great job.

Great service so far

Fast efficient service and knowledgeable staff!

Great service but the cost was way higher then we Expected. Very much higher then expected???? Thank you for your note The Dempsey’s

One issue I brought my truck for was not fixed and there was another issue with the parts dept. please contact me

Great service, and appreciated the attention to detail

I tried to make an appointment over the phone for a check engine light. I was told I don't qualify for a loaner vehicle. I decided not to make an appointment, because I need a loaner vehicle to get to work if my xt5 which is under full warranty was getting warranty work. I went in the next day, and after waiting almost 2 hours, I was told by Larry Ramos that I didn't qualify for a loaner because I didn't go through the right steps to get a loaner. He said that I had to give 72 hours notice, and they don't have any loaners for 2 weeks anyways. I told Larry that I tried to make an appointment and was told I didn't get a loaner. I told the person on the phone that I sold them, and this car does qualify for a loaner and she sent me to Greg White's voicemail. After I told this to Larry, he magically found a loaner vehicle for me after making me wait 2 hours, and only getting attention when I spoke up. Sure didn't make me feel like a Cadillac owner. I feel that my past working there allows me to be treated less than. I am sorry if my check engine light wasn't during a convenient time for Marvin K Brown's service schedule. Robert was great, and the car got serviced in a timely manner. I just wish that people will not make me jump through hoops to get the Cadillac Service my vehicle and I should receive.

I talked at length with service manager about lack of communication