While I have always had great interaction with Anthony and the service intake guys, the actual service has consistently gone down hill. Its lost any of the convenience factor when a mid week 730 am appt takes 2+ hours and doesn't even include a car wash anymore, which would have added at minimum another hour. Convenience is key when it comes to servicing my vehicle, and unfortunately MKB no longer is able to provide that.
2/8/2020
MAUREEN K. VERIFIED CUSTOMER
Jared delivered excellent service. He was able to answer all my questions.
2/8/2020
Matthew L. VERIFIED CUSTOMER
Thank you Corky!
2/8/2020
Charles W. VERIFIED CUSTOMER
Sean was great. Only issue was the recall took too long and for some reason my appointment did not show up on your calendar.
2/8/2020
Christopher S. VERIFIED CUSTOMER
When I brought my car in my service advisor got sick and did not pass on the information to another service advisor Robert took control of my situation and made everything right.
2/8/2020
Darlene S. VERIFIED CUSTOMER
Great customer service and waited under the estimated time! Thankyou
2/8/2020
Richard S. VERIFIED CUSTOMER
Kevin was great and service was quick and worth waiting for.
No fault of the service dept, however, a part that was mentioned for my repair was
Sent to a different dealer. Held up my repair for a additional day. Great communication from the service dept. not a problem for me. Came in to pick up my vehicle, and an additional part was needed and is on back order to complete my repair. Part on back order from Michigan. To be completed at a future date .
2/8/2020
GENO P. VERIFIED CUSTOMER
Sean took good care of me!
2/8/2020
Brooke I. VERIFIED CUSTOMER
Thank you for going above and beyond
2/8/2020
Brian S. VERIFIED CUSTOMER
Service was timely and to my satisfaction. Thank you Sean
2/8/2020
RON K. VERIFIED CUSTOMER
Robert was wonderful with the service I received
2/7/2020
Earl L. VERIFIED CUSTOMER
Sean was very professional about his job
2/7/2020
Stacey F. VERIFIED CUSTOMER
Corky was helpful and responsive
2/7/2020
Jerry C. VERIFIED CUSTOMER
Mr. Deriso is always professional, prompt. And courteous. He makes me proud to be family at Marvin K Brown GMC. Thank you, Anthony. Jerry C
2/7/2020
Johnathan M. VERIFIED CUSTOMER
Corky is a true pro. Thanks for having him on your staff.