While Luis great to work with, I feel that the recall was only a half hour project but truck was kept overnight. Was told the truck would be washed on delivery and paperwork would be emailed. Truck was not washed and paperwork still has not been emailed to us. This was our first time using Marvin Brown GMC for service.
1/27/2023
David D. VERIFIED CUSTOMER
Over the past 3 years, Oscar has consistently gone above and beyond to take care of all our service needs with our 2017 Escalade. We have brought our vehicle in for multiple repair jobs over the past few years, and this repair job was the biggest. Every time, Oscar has gone out of his way to communicate the timeline and process with us. We have always been confident that our vehicle is in good hands and will continue to be Marvin K Brown customers for life. Thanks Oscar!
1/27/2023
Kathleen H. VERIFIED CUSTOMER
he was knowledgeable and efficient. Great customer service!
1/27/2023
Joy M. VERIFIED CUSTOMER
They said I had an oil leak but did not reveal how bad it was or if it needed to be fixed
1/26/2023
Maribel G. VERIFIED CUSTOMER
Oscar provided excellent customer service.
1/26/2023
Joanne F. VERIFIED CUSTOMER
Professional & personable.
1/26/2023
Juan R. VERIFIED CUSTOMER
Greg is a an outstanding asset to the company. His professional and courteous attitude should be contagious. You can hang a star on his attitude and demeanor. I would highly recommend Greg White.
1/26/2023
Beverly L. VERIFIED CUSTOMER
Everyone was so kind & I was so thankful my car was finished earlier than expected.
Thank you!
1/26/2023
Scott H. VERIFIED CUSTOMER
I showed up and they couldn’t find my reservation . I also asked the service provided to pull parts I had bought so I wouldn’t have to grab them after, which didn’t happen. And then it wasn’t ready till so far in the day I had to come back the next morning for pickup
1/26/2023
John Y. VERIFIED CUSTOMER
Oscar did a great job pushing for us to get our parts in as quick as possible with a SPAC case. We are satisfied we the service and thankful to get the part in sooner than expected.
1/25/2023
Misael A. VERIFIED CUSTOMER
Thank you for doing a good job on communicating with me Sean. Very clear on everything, no complications. Great job on my vehicle today!????
1/25/2023
Tommy R. VERIFIED CUSTOMER
Chris was fantastic I bought my vehicle from Marvin k Brown and I also purchased my prior vehicle from Marvin k Brown I traded in my prior vehicle which was a DeVille but I'm so glad that I landed with Christopher because he will become my service writer so thank you very much Mr Chris Elliott
1/25/2023
Barbara R. VERIFIED CUSTOMER
It started out rather hectic, but after meeting with Sean and communicating with him the repairs went smoothly from that point. Sean did an excellent job of communicating with me and keeping me informed.
1/25/2023
Eddie G. VERIFIED CUSTOMER
Oscar always makes it a pleasure to go and service my car. Thank you
1/25/2023
Dustin M. VERIFIED CUSTOMER
Sean did a great job!
1/25/2023
George S. VERIFIED CUSTOMER
Very knowledgeable about our service needs. We will definitely be back. You
1/24/2023
Sherri H. VERIFIED CUSTOMER
Great service. Thx!!!
1/24/2023
Richard S. VERIFIED CUSTOMER
I was disappointed with how long it took to get the car repaired-almost two weeks, but Kathleen did a very good job!
1/24/2023
Benjamin B. VERIFIED CUSTOMER
I came in for a service light indicating a problem with “stabilitrak.” I want to do recommendations from Cadillac. However, I never understood why I needed a new battery at all. That wasn’t any problem. I never understood why I needed my tires balanced and aligned either. I never understood how these related to “stabilitrak,” my only issue. My radio was changed and two dark smudges were on my drivers side arm rest. I continually use a cleaner to wipe all surfaces, so that’s why I immediately noticed them. Worst of all, I was quoted $642.50 in writing and realized I paid almost $800. Never has hat every happened before at any mechanic to me before. And I was told upon checking out I may have needed a new battery because I bought a pre owned Cadillac which sat during Covid, which makes no sense. I have only 40 k miles and bought it in 2019 driving it without problem.
1/23/2023
Ruth M. VERIFIED CUSTOMER
Everyone was helpful, informative, and very courteous. I have always liked the services provided by your business.