Took 4 hours for an oil change, and I had an appointment there was a man without an appointment and he was checking out with me and he arrived an hour before me. I know it was a Saturday but I think you can do better.
12/29/2019
Abreail L. VERIFIED CUSTOMER
Anthony has been our service agent for five years. He is consistent. A gentleman. Anthony has been a part of our Cadillac family and made it amazing!!
12/29/2019
Noell S. VERIFIED CUSTOMER
Staff is great and the guy who cooks is amazing. I’m glad I can get a bite to eat while I wait. They always fix the problems with my car and I’m happy. Thank you
12/29/2019
Kurt F. VERIFIED CUSTOMER
Everything worked out get. Tony knew the issues and rectified the problem at a reasonable price. Thanks
12/29/2019
SAMUEL D. VERIFIED CUSTOMER
My truck was returned to me with a text saying "services are complete and your vehicle is ready to return home". However, the mechanic and/or service provider did not complete the necessary services even after provided detailed instruction from myself, the owner answering the question of where the tire lock key was. The tires were not completed and a date to come back and have services finished was never given or soevified.
12/28/2019
Peter L. VERIFIED CUSTOMER
Jarred is excellent. One major thing has and nothing to do do with our Customer Service Representative. This Dealer is very busy. And Cadillac done way with the Customer Service Counter.
12/28/2019
Hytham M. VERIFIED CUSTOMER
Anthony is professional, courteous, and attentive to me as a customer. You as a company have an asset in Anthony Derisio. I love Marvin K Brown dealership because of its people.
12/28/2019
EMMANUEL L. VERIFIED CUSTOMER
Kevin rocks.
12/28/2019
Jacquelyn Or. VERIFIED CUSTOMER
I’ve only dealt with Meryl for many years with total satisfaction. So, I wasn’t looking forward to starting with someone new. But, Mr. Chavez was great. No complaints here.
12/28/2019
Jeffery S. VERIFIED CUSTOMER
Jared went above and beyond to help us out with our emissions issue during our visit to San Diego. We very much appreciate his, and his team’s, hard work and flexibility in fitting us in to the schedule. Everyone was friendly and helpful. Bottom line? Simply fantastic!
12/28/2019
Grace R. VERIFIED CUSTOMER
Anthony is awsome. I can always expect professional expert handling of my caddy. Good customer service skills as well.
12/28/2019
Donna R. VERIFIED CUSTOMER
I enjoyed working with Corky my service advisor, unlike my previous advisor. It was easy to get a convenient appointment. My car was serviced in a timely manner.
12/28/2019
Arben Q. VERIFIED CUSTOMER
Anthony was very knowledgeable great customer service and he took care of the problem on timely manner.
12/28/2019
Johnny K. VERIFIED CUSTOMER
We are very happy to have Jared Johnson as our service advisor. He is always very helpful and is very knowledgeable about our vehicle. Jared always returns our calls in a timely manner and makes sure we are 100% satisfied.
12/28/2019
Patrick D. VERIFIED CUSTOMER
My technician service mechanic was excellent. He performed the service and answered all the questions on my GMC.
12/28/2019
Randy F. VERIFIED CUSTOMER
Costumer excellent
12/28/2019
Antionette T. VERIFIED CUSTOMER
The service part was good. However, the check out process with the cashier has always been difficult, the process always seems to take longer than necessary and the person doesn’t seemed sufficiently trained.
12/28/2019
JUANA C. VERIFIED CUSTOMER
It is always a pleasure to do business with Corky!