Corky was excellent, courteous,and was able to inform me in a way I understood about my car.Thank You so much!
12/22/2019
Byron H. VERIFIED CUSTOMER
Excellent service. Kevin was great.
12/22/2019
MARY L. VERIFIED CUSTOMER
Great service, look forward to getting my cue fixed.
12/22/2019
Larry G. VERIFIED CUSTOMER
I had to wait 2 weeks to obtain a loaner.
Once I got a service date and time, I thought I better drop off my vehicle early. Luckily I did because I still had to wait more. In addition upon picking up my vehicle I had to wait again. Then after I got the vehicle home I found out that everything wasn't done correctly.
Here I go again, It's very sad to see that customers like myself who own a very expensive SUV did not get your best service experience.
It appeared my service advisor did the best he could
12/22/2019
Mark E. VERIFIED CUSTOMER
First. I knew the $350 price for a new battery was extremely steep, even for a dealer. Our receipt reads something about HVAC AC-HEATING SYS REPAIR when the HVAC system wasn't an issue or worked on. Finally, and the icing on this discouraging experience, was the battery test device we found in the back of our car when we got home. It's an Interstate battery with jumper cables on each terminal with a note stating 'Return To Francisco'. Since I can't throw this hazardous material in the trash I now have to drive back to your location and return to Francisco. Terrible experience today. I did feel the desire for strong customer service, but you fell well short on this one.
12/21/2019
Roxanne C. VERIFIED CUSTOMER
Robert has excellent customer service. Very personable. A+
12/21/2019
Dennis P. VERIFIED CUSTOMER
Service is always great st MKB. Have been using Kevin knepper for maybe 30 plus years
12/21/2019
Jody B. VERIFIED CUSTOMER
Kevin really cares about your experience and is always informative and accommodating. A good service tech really matters.
12/21/2019
Carolina T. VERIFIED CUSTOMER
You can always trust Larry will provide excellent customer service! He’s the reason why I will buy another Cadillac :0)
12/21/2019
Harold R. VERIFIED CUSTOMER
Service adviser did a fine job but your phone and shuttle service need revamping.
12/21/2019
Michael M. VERIFIED CUSTOMER
Fast and efficient
12/21/2019
Jonathan K. VERIFIED CUSTOMER
Things were a little slow today, nonetheless, I am again satisfied with your trustworthy service department. Tony is a great addition to your team. He was thorough, courteous, and helpful.
12/21/2019
JOAN B. VERIFIED CUSTOMER
Thanks you guys for taking care of my vehicle ???? Always great work and service. Happy Holidays
JOAN B
12/20/2019
Doris R. VERIFIED CUSTOMER
Anthony took very good care of us
12/20/2019
Batsheva L. VERIFIED CUSTOMER
Anthony has been servicing my Cadillac for over six years and he is the best! I will gladly complete the survey. It is always a job well done with Anthony.
12/20/2019
Thomas R. VERIFIED CUSTOMER
Kevin had been providing me with excellent for almost 20 years. I couldn’t be happier
12/20/2019
Tyra H. VERIFIED CUSTOMER
He was very attentive and honest. Even not getting the best news about my vehicle he still made the experience a positive one.
12/20/2019
John S. VERIFIED CUSTOMER
Only problem - I did not get my loaner car
12/20/2019
Jennifer N. VERIFIED CUSTOMER
I am very disappointed that it took 3 hours to change my oil and I had an appointment.
12/20/2019
Yasin P. VERIFIED CUSTOMER
Corky is the best guy ever. He is always helpful. I am very satisfied with MKB service