Marvin K. Brown Auto Repair Service Center

Jared took excellent care of me while my recently purchased vehicle presented with some hard to solve electrical problems. Great experience and excellent customer service! Thank you!

Great service. And attention to detail from y advisor Sean

I get the best customer service with Sean. He alnswers all my questions and he’s very professional. He makes it a pleasure to have my car serviced with you.

Great service

Excellence with a smile!

Anthony DeRiso is extremely knowledgeable and helpful every visit to Marvin K. Brown. Can’t thank him enough for how he takes the time to figure a plan with my car service needs! He is the BEST!

Waiting rooms were like a meat locker.

Kept me informed which to me is very important. Work done quickly.

Sean was by far the best service advisor I’ve ever had at Marvin K Brown. He carefully listened to all my concerns and made sure they were all fully addressed. He called me with daily updates which I really appreciated as I’ve had trouble reaching other advisors in the past. I will absolutely request him for my service appointments in the future.

The service and service rep were great, Anthony is the best in the Business, I thank him. I did have a young guy while I was leaving asked me where I was going, I was told to go out the side exit since the driveway was full, this guy asked me if I was in an ugly sweater contest, I was sure to win, not sure why, but a customer service meeting might be in order, there are some customers that might find this offensive enough to not come back, I will be back since I have always been very well served. Rickie H

Excellent customer service, I have my suv on time, to enjoy the holidays.

Antonio was so helpful through out the entire appointment. Kept me updated on services and prices. Broke everything down for me and helped me figure out when and how much future services would be.

The Escalade we brought today for service was just washed the same morning. After service was performed on Escalade, we found that the windshield and rear window had water stains from technicians spraying water on the windows and did not clean it. What was the reason to spray the water on front and rear windows? I believe the service writer has great potential. He just skipped the part to inspect the Escalade before departure and failed to catch the error. Thank you! : )

Anthony took good care of us and our vehicle thanks Anthony.

This was my first time to Marvin k. The family we bought our 2007 dts from have been long time customers of yours. Anthony treated me with the same respect. Fantastic experience and I will be back Thank you. Merry Christmas

Tony was very helpful and accommodating. He made me aware of the amenities offered by the dealership such as the cafe. There I ran into the nicest gentleman named Mike who was a fellow Marine (as well as Tony) where I sat the entire time talking with him. I will definitely be back for future service.

Kevin went above and beyond. I was extremely pleased with the service I received. He was extremely informative and knew about the service bulletins. You have gained my trust as a new customer. Thank you!! Jeff Hamm

Marvin K Brown and Robert Congdon ALWAYS meet my highest expectations for service and satisfaction. I highly recommend the dealership and Robert to the most discerning individuals, and guarantee they will be COMPLETELY satisfied.????????

Jared always goes above and beyond to ensure all my requests are fulfilled and he does with with a great attitude.

Brought the car in for the transmission, it appeared to feel like the gears missed at times but not always. You know hit the gas and it should move faster. Well at times it revs. And you could tell but wow! Anyway I had other concerns as well the window going 1/4 up and back down on the passengers side until it finally goes up after 3-4 tries. The ac coming on with the heat I asked why. No response and no repair. The dealership HAVE NO CLUE! Was sent a text message the car was ready went got the car found a ding in the passages front wheel panel. The passenger window was never looked at the problem never got fixed. The heat and air still comes on the same time and last but not the least. THEY SCREWED UP MY TRANSMISSION AND IM SEEKING AN ATTORNEY IF NOT CORRECTED. I was almost in an accident on the freeway because the car is driving like a stick shift. What the hell did these guys do to the car. Slowing down under 10 mph the car BRAKES AND APPEARS TO STOP LIKE A STICK SHIFT WHEN SLOWING DOWN. I took this smooth riding car in to find out why to get it back with the engine feeling like it’s about to fall out stopping hard and **** making crazy noises. I HAVE BEGUN TO BELIEVE THIS PLACE DONT KNOW WHAT THE HELL THEY ARE DOING AT TIMES. Most times!They destroy customer cars and act like they are professional. Now has come time to go to GM with these issues as Marvin K Brown this dealer is the WORST CADILLAC DEALER IN THE WORLD! Reading all these bad reviews should have prompted management to do a sweep because the mechanic **** **** and have no clue what the hell he looking for on some of these cars. How in the hell these guys got jobs floor me. They do guess work and screw up people cars. I’m getting an attorney if this screw up is not reversed. On the paperwork it say they could not duplicate what I was concerned about so you screw with the car anyway and leave it in that condition! Worthless employees that needs to be replaced. These guys have been screwing up for a long time and being swept under the rug. From this point on I’m contacting GM about these horrible fixtures. Nobody test drive **** these days and will be the first to say it’s ready to go. I have the cash to purchase another caddy and wanted to get it at MKB but I don’t think after this visit, I will look in their direction. The worst Cadillac dealer in the world for service. People please go to other Cadillac dealerships these people here are a bit clueless to customer satisfaction.