I took my car to wash on 12-15, as I drove away from the carwash the check engine light turned on. Per onstar the code showing was P2535. I decided to check all fluids in the engine compartment and for any possible issues. When I opened the hood I immediately noticed the cover for the fuse box had been removed and was lying on the empty battery tray on the LS of the engine compartment.now i need to take the vehicle in again to get checked out and I leave on vacation on Thursday.
12/16/2019
Lara K. VERIFIED CUSTOMER
My lovely brand Cadillac
12/15/2019
SALVADOR OR. VERIFIED CUSTOMER
At the end the car wasn’t washed
12/15/2019
RODRIGO M. VERIFIED CUSTOMER
Good job guys!! Keep up the good work!!!
12/15/2019
Chester Y. VERIFIED CUSTOMER
Anthony took very good care of us. Especially letting us know about the recalls that we didn't even know about.
12/14/2019
Rafid Y. VERIFIED CUSTOMER
Absolutely Kevin Knepper has very good customer service and patient with the customer Thanks everyone
12/14/2019
Jason M. VERIFIED CUSTOMER
Anthony is very very good at his job!
12/14/2019
Brunilda Z. VERIFIED CUSTOMER
My car spent 3 days and none of the 3 items were corrected. I picked it up today because Hertz didnt have a car for me only a dodge SUV with 3 rows of seats. Huge!!! Not happy the way I was treated.
12/14/2019
JERRY A. VERIFIED CUSTOMER
kevin knepper, is a rockstar!!! I always feel at home when I come MKB????
12/14/2019
Keith Z. VERIFIED CUSTOMER
Corky is a pleasure to work with.
12/14/2019
Philip C. VERIFIED CUSTOMER
The time to perform the oil change was too excessive at 1 hr and 45 minutes with an appointment. A Buick dealership in Idaho performed the exact same service in under 40 minutes.
12/14/2019
GEORGE L. VERIFIED CUSTOMER
Outstanding
12/14/2019
Jeffery M. VERIFIED CUSTOMER
I spent almost 2 hours waiting to be seen and to acquire a rental car. The rental car that I was given was a GMC Yukon XL which was significantly larger than the vehicle that I dropped off. I feel that if you are going to be given a loaner vehicle during service, it should be comparable or smaller than the vehicle you currently drive. One of the issues that I brought my vehicle in for service was a light on my dashboard that was blinking. Upon retrieving my vehicle, which took almost 45 minutes, I noticed that the light had not been fixed. Normally I would schedule another appointment and take it back to get fixed, but considering how long it took not only to drop off and pick up my vehicle as well as the three days of being without my vehicle and how no one there seemed to know what was going on I will find somewhere else to get it repaired. I was extremely disappointed with the incompetent staff there at the dealership, with the exception of the gentleman at the checkout counter, and I was equally unsatisfied with the ridiculous amount of time it took to be processed. Unless there is no other option present it to me, I doubt I will be bringing my vehicle back in for service at the dealership.
12/13/2019
HENRIETTA B. VERIFIED CUSTOMER
I was there for five hours and after 4 1/2 hours to fine out the main reason I came in was a tire icon light was on plus routine services, does not require that much time, was not completed. Some one drop the ball on this day.
12/13/2019
KATHY L. VERIFIED CUSTOMER
The actual service was very fast however I had to wait about 45 minutes for a ride to and return from fashion valley mall. The app indicates a much quicker time frame.
12/13/2019
Bob B. VERIFIED CUSTOMER
Robert Congdon is the epitome of Cadillac Excellence
12/13/2019
Willie M. VERIFIED CUSTOMER
Www have trusted Marvin K. BROWN AND ALL OF THE
SPECIAL EMPLOYEES FOR MANY SERVICE APPOINTMENT
EVERYTHING THIS TIME AND BEFORE HAD BEEN GREAT.
WE APPRECIATE THE HOSPITALITY, CARING.
THANK YOU AND GOD'S BLESSINGS
12/13/2019
Thom B. VERIFIED CUSTOMER
Corkey was a true professional who was helpful and knowledgeable who sets an excellent example for the Marvin K. Brown dealership.