Marvin K. Brown Auto Repair Service Center

This was my worst experience with GMC & Marvin K Brown to date and I’ve had some doozies. Antonio was a piss-poor communicator and failed to follow up with his own “promises.” I dropped my truck off on November 7th for a flat tire that needed replacement, a safety recall and my transmission had once again had violent jerks in lower gears. He left me with the impression that I’d have it back the next day. Well the next day came and went. I left 2 separate voicemails and nobody got back to me. This drill continued for nearly 1 month. I don’t even want my truck anymore and wish I could terminate my lease and get a Ford or a Dodge, which I’m exploring this weekend. I have so much more I want to say but I’m getting too irritated writing this. Checking out today I was annoyed and bothered I was being taken to the cleaners on a $155 wheel alignment when their own website had a 4 wheel alignment for $79.95. I was already annoyed I had to do the research and battle to get a price match that was $171 per tire cheaper. MKB only appear to want my money and disregards the crappy reliability I’ve had with my now second Sierra Denali. It’s bad enough the brakes fell off earlier this year, which luckily didn’t happen on the highway. I’m done with GMC and MKB. I am NOT a valued customer here any longer so I’ll find someplace I am.

3 hours for an oil change is not acceptable, need a system to keep you customers updated with time frame of work.

Corky got the car fixed much faster than I expected especially since he had 17 appointments before me and I came in without an appointment.

Excellent service and customer care.

Very good job

Hello, Even though I was there for over two hours (I didn't have an appt.) Tony went out of his way to explain all of my questions in detail. Thank you

Always a pleasure working with Sean, who provides great customer service!

Always enjoy having my car serviced or repaired at MKB!

Excellent service!

Kevin Knepper has always done a terrific job for us for so many years. Kevin’s professionalism and courtesy is what we really appreciate and that is why we continue to visit Marvin K Brown.

Corky was excellent to work with and he stepped in for another advisor who is out. He was very friendly, he located my parts right away and returned my Cadillac within the time frame he stated. He is an asset to Marvin Brown.

I am completely satisfied with the maintenance that was done to my Cadillac XTS. It was my first time at the dealership, Robert Congdon was awesome he gave me a 5 star experience at Marvin K. Brown dealership.. I will be returning in the future.

Will be glad to fill out survey

The service I got was excellent and my driver that picked me up and brought me home also was excellent five stars all the way thank you Anthony E

Thanks Sean.

Atención amable y profesional. Saludos al Sr. Antonio Chávez. Pronto estaré por allá para el reemplazo de la pantalla.

Thanks to Kevin Knepper

Tony did a great job and was very knowledgeable with all of the questions I asked him.

Tony was very courteous & friendly. I did not appreciate the multiple texts about being prompt! I always monitor my time and am on time. I arrived slightly early and then had to wait, rather insulting after getting the texts to be prompt.

It was a experience I have never had before. They guys went above and beyond to have the car fixed and back in my possession in less than 24hrs. They also set up my OnStar and xmas radio 10 out of 10. Keep up the great work. Tony and Antonio