Marvin K. Brown Auto Repair Service Center

Always a pleasure experience with you guys!

Had a 1:30 appointment. Arrived a few minutes early. Saw a couple if service writers there. I just stood there for about 15 minutes before one of them said he was at lunch but would try to find someone to help me.

Friendly. Helpful. Good personality.

Dana efficiently took in my car and scheduled a ride home. He was professional and knowledgeable. I couldn't ask for more than that. Thanks to Dana and Marvin K. Brown for their excellent service.

Been working with Robert G for at least 3 years I gave always found him consistent, prompt, super efficient, very professional. I truly appreciate his hard work.

Yes.

I was left unattended in my car for 30 minutes before I reached out for assistance. Otherwise, your service was what I have expectegin past.

Couldn’t be happier-we received incredible service from Carlos. We will be servicing our car at your dealership in the future!

Excellent customer service today

In the end I am a happy satisfied customer, however there were bumps in the road. I booked my original appt for a Saturday using the MyCadillac mobile app, where I chose the items needing to be addressed as well as the request for a loaner vehicle. Upon arrival on the Saturday for my assigned appt, there were over 10 vehicles in front of me, being served by maybe 2 service reps. Once I was finally met by a service rep, he had the iPad but indicated my appt was not on the schedule and there were no loaner vehicles. Once I showed him the email and text confirmations from GM and MKB, he checked the car in and was able to find a loaner vehicle. Throughout the rest of the day I was not contacted for updates. On Monday, I had to chase down my service rep Tony Bowles, multiple times, via email, phone and text. This was the case until I picked up the car later in the week. The car was in for warranty, maintenance and some elective repairs, however I never really understood the status of the vehicle during the week and always had to call and search for Tony to get updates. Additionally, i Had to make a seperate trip back to the dealership to swap out loaner cars which was a major inconvenience to my schedule. During the swap I talked to Larry Ramos (thankfully) who listened to my frustrations, addressed all the remaining issues and changed service reps. I picked the car up a few days later with some of the repairs not complete due to backordered parts. I then made another appt for 2 weeks later. Brought the car in and once again was met with a line of almost 10 vehicles with frustrated customers in front of me. Luckliy Larry Ramos noticed and expeditiously checked a bunch of customers in before making it to me. Larry asked to hear about why I was in, wrote down all the issues the car was in for and even took the time to ask for my opinion of the services that were previously addressed or not addressed. After getting checked in and a rental I was on my way. The car was at MKB for 2 days, where I received regular updates from Larry and Corky. I picked the car up (not washed, filthy) and was even able to pay my due bill through the text/web application which was great. I have been coming to MKB for over 10 years, this time with my 3rd CTS-V and am thankful that service professionals like Larry Ramos and Corky Weeks are members of the MKB team. To note, I HIGHLY encourage the MKB management team to address and resolve delayed service check in procedures. Bringing your car in for service should be more enjoyable than the buying experience because it is usually the most inconvenient part of car ownership. I see that MKB is embracing technology which is wonderful, but until technology can replace gaps in the user experience, MKB needs to quickly embrace the first impression and resort back to good ole people providing great customer service. I look forward to continuing to provide MKB with my business and am hopeful serious attention will be given to service check in.

Great help and personable. Thanks

I would give Robert 5 stars

One small detail was with tire pressure. The front and rear tires have different tire pressures. All tires had 35psi, the fronts are 32psi. I know it’s a small detail but I notice things like that Tom Piccolo

Top notch as usual

What should have taken probably 2 hrs took almost 6 hours. Had we known that we could have requested a loner. I think I was strung along. Very bad day

Great job as usual Chet

Tony was Amazing!!! He kept the line of communication open during my whole process. He contact me to check in with me and to update me about my Verano - Buick aka "Blue". I'm extremely happy with my experience, Blue and I found are go to from now on! Thank you!!!

Robert—thank you for being you—considerate and kind.

Sean went above and beyond to make sure I was satisfied with the service today. Looking forward to working with him again.

Very good service!